Extra benefits at no extra cost

By simply keeping ‘Auto-renew’ as your payment option when purchasing AVG Internet Security, you also receive our Stay Safe Virus Guarantee. That way, if your device becomes infected with a virus that we’re unable to fix, you’ll get your money back!

Here’s how to make sure you’re receiving the Stay Safe Virus Guarantee, and how to use it:

Step 1 1. Keep Auto-renew
1. Keep Auto-renew
Purchase AVG Internet Security and simply keep ‘Auto-renew’ in your payment options

Terms & Conditions
Step 2 2. Software installed
2. Software installed
Make sure that the AVG Internet Security software is installed on your device.
Step 3 3. Call our helpline
3. Call our helpline
If your device becomes infected with a virus, call our helpline on (+1) 480 920 6811
Step 4 4. Remote connect
4. Remote connect
We’ll remotely connect to your device to remove any viruses, malware or other harmful programs. And if we’re unable to fix the problem, you’ll receive a full refund.

You may still be wondering…

What is the Stay Safe Virus Guarantee?

The Stay Safe Virus Guarantee is a special guarantee included with your service. If your device becomes infected with a virus that we are unable to fix, you will get your money back.

Am I eligible for the Stay Safe Virus Guarantee?

You are eligible for the Stay Safe Virus Guarantee if you have a Internet Security subscription and auto-renewal payment enabled for one of the following products:

  • AVG Internet Security (Windows), AVG Internet Security (Mac), AVG AntiVirus PRO (Android), or AVG Mobile Security (iOS)
  • AVG Ultimate or AVG Ultimate VIP (Multi-device, Windows, Mac, or Android)

Note: When you purchase an AVG subscription via the official AVG website, auto-renewal payment is enabled by default unless you manually unsubscribe from future renewals.

For information about your AVG subscriptions, refer to the following article:

Why don't I get the Stay Safe Virus Guarantee for my other AVG products?

We only provide the Stay Safe Virus Guarantee to customers protected with an AVG Internet Security product to ensure that your device has been protected with our antivirus software.

How much does it cost?

The Stay Safe Virus Guarantee has no extra cost. You only need to have a Internet Security subscription and auto-renewal payment enabled.

If I cancel my AVG Internet Security subscription, do I need to cancel the Stay Safe Virus Guarantee?

No. You do not need to do anything additional if you cancel your Internet Security subscription.

Where can I learn more about the Stay Safe Virus Guarantee?

To learn more information, refer to the following webpages:

How do I get help?

If your device becomes infected with a virus, call our experts 24/7 at the relevant number below:

  • United States and Canada: (+1) 480 920 6811
  • Great Britain: +442035434457
  • Australia: +61290489733
Our experts can see that you are eligible for the Stay Safe Virus Guarantee and help you resolve the issue.

What happens if I call?

One of our experts will help you. We will troubleshoot your device to remove any viruses, malware, or other harmful programs. If we are unable to fix the problem, you will receive a full refund for your Internet Security product.

Will you help me fix any device?

Our experts will help fix any device with an AVG Internet Security product installed if the subscription that covers the device is on auto-renewal payment method.

How do I get a refund if you can't help me?

One of our experts will process the refund if they are unable to help resolve your issue. The refund will be for the cost of your Internet Security subscription, and paid according to the registered payment method in your AVG Account.

How long will my refund take to process?

We will start processing your refund immediately. For payments made by credit/debit card or PayPal, the refund process can take up to 7 business days. For other payment methods, the refund process can take up to 14 business days.

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