By simply keeping ‘Auto-renew’ as your payment option when purchasing AVG Internet Security, you also receive our Stay Safe Virus Guarantee. That way, if your device becomes infected with a virus that we’re unable to fix, you’ll get your money back!
The Stay Safe Virus Guarantee is a special guarantee included with your service. If your device becomes infected with a virus that we are unable to fix, you will get your money back.
You are eligible for the Stay Safe Virus Guarantee if you have a Internet Security subscription and auto-renewal payment enabled for one of the following products:
Note: When you purchase an AVG subscription via the official AVG website, auto-renewal payment is enabled by default unless you manually unsubscribe from future renewals.
For information about your AVG subscriptions, refer to the following article:
We only provide the Stay Safe Virus Guarantee to customers protected with an AVG Internet Security product to ensure that your device has been protected with our antivirus software.
The Stay Safe Virus Guarantee has no extra cost. You only need to have a Internet Security subscription and auto-renewal payment enabled.
No. You do not need to do anything additional if you cancel your Internet Security subscription.
If you device becomes infected with a virus, call our experts 24/7 at the relevant number below:
One of our experts will help you. We will troubleshoot your device to remove any viruses, malware, or other harmful programs. If we are unable to fix the problem, you will receive a full refund for your Internet Security product.
Our experts will help fix any device with an AVG Internet Security product installed if the subscription that covers the device is on auto-renewal payment method.
One of our experts will process the refund if they are unable to help resolve your issue. The refund will be for the cost of your Internet Security subscription, and paid according to the registered payment method in your AVG Account.
We will start processing your refund immediately. For payments made by credit/debit card or PayPal, the refund process can take up to 7 business days. For other payment methods, the refund process can take up to 14 business days.
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