AVG Family Center FAQ's


Download & Installation
Protecting your child
Help & Support


What is AVG Family Center?

AVG Family Center is a free app that helps you protect your child by giving them their own, child-friendly app launcher. This is your child’s safe place to play on your phone. The app launcher restricts your child’s access to only the apps, games, and content that you have approved.

Why do I need AVG Family Center?

AVG Family Center helps you:

  • Protect your child from inappropriate apps and content.
  • Protect your phone configuration from accidental changes.
  • Control the time your child plays on the phone.
What age group is Family Center suited for?

AVG Family Center is designed for children 3-9 years old.

How does Family Center protect my phone settings, and data limits?

From the Parental Settings you can:

  • Restrict your child’s access to apps and settings.
  • Restrict access to your Wifi and data connection.
  • Set time limits on your child’s play on the phone.
Does Family Center block in-app purchases?

Family Center can only restrict your child’s access to specific apps. If you grant your child access to an app connected to an account, then spending may still be possible from within that app. To block these in-app purchases, set internet off in the Parental Settings screen.

We are not in control of the specific apps you make available to your child in the Family Center launcher, so please choose with care.

Download & Installation

What are the minimum system requirements for installing and running AVG Family Center?

To install and run AVG Family Center you need a mobile device with a touch screen running Android 2.3 or higher.

Why do I have to select the Family Center launcher during setup?

This is a security feature of Android to stop malware from misusing your phone. It will temporarily override the standard behavior of the phone. This will prevent your child from leaving the Family Center without your permission.

When you leave the Family Center, your phone will return to standard behavior.

Protecting your child

How does the Family Center protect my child?

Once the child is inside the Family Launcher they will only have access to the apps you choose for them to play. They will not be able to make calls, use the internet or access your personal information unless you allow it.

How do I access the Parental Settings?
  1. Press the menu button in the top right corner of the Family Launcher.
  2. Select the Parental Settings menu option.
  3. Then Enter your 4 digit PIN and the Parental Settings will be shown automatically.
What apps can my child access?

Your child can access only the apps you choose. Apps must already be installed on your phone.

To select the apps your child can access:

  • Go to Parental Settings: Tap on the menu button in the top right corner of the screen, select Parental Settings, and enter your 4 digit PIN.
  • Tap on the Family Apps button.
  • Select the apps you want your child to play.
  • When you are happy with your selection, press the back button to confirm your selection.
How do I control the time my child plays on the phone?

You can set a time limit to control the time your child can play with the phone.

To set a time limit:

  1. Go to Parental Settings: Tap on the menu button in the top right corner of the screen, select Parental Settings, and enter your 4 digit PIN.
  2. Tap on Set Timer to select the time of your choice: 15, 30, 45, or 60 minutes.
  3. You can view the remaining session time in the menu bar at the top of the Family Launcher.
  4. When the time is over, your phone will be locked. You can unlock your phone by entering your 4 digit PIN.
Can I restrict access to the Internet?

Yes, go to the Parental Settings screen and press the top left button. This will switch between the following options:

  • Internet Off
  • Wifi Only
  • Data and Wifi
How do I exit Family Center?

To exit Family Center:

  1. Tap on the menu button in the top right corner of the screen.
  2. Select Exit.
  3. Enter your 4 digit PIN and the Family Center will close automatically.
What if I forget my PIN?

If you have setup a PIN reminder question then tap on the link PIN Reminder in the unlock screen. Alternatively, you can use the master PIN of 3948 (this spells ‘exit’) to unlock the Family Center.

Why are some apps marked as Family Friendly in the Family Apps screen?

These apps have been pre-selected as being appropriate for your children. They will be games and educational apps. If you feel that any of these apps are not appropriate, then uncheck the checkbox and confirm by pressing the Back button. This app will then be unavailable to your child.

Help & Support

What support is available for AVG Family Center?

All users are welcome to read our FAQ section, which is constantly being updated with new questions and answers.

Where can I read the AVG Family Center privacy policy statement?

To read our privacy policy statement, please click here.

Where can I read the AVG Family Center for Android terms of service?

To read our terms of service, please click here.

Google®, Google Play® and Android™ are trademarks of Google Inc, in the United States and in other countries.