Send us a sample
Use the form below to submit files to our experts for a thorough analysis
If you think AVG wrongly detected a file, URL or Tracking as harmful—or if you have a virus sample that AVG failed to detect—please submit it to us for analysis. Please note that we do not answer back with results as the files are being checked automatically.
Need help with something else?
If you require an answer or need help with something other than false virus detections, please visit our Support Center.
Please include as much information as possible in the "Details about the problem" field. This will help us determine the safety of the file a lot faster.
- You are able to attach system or program files to be reviewed (Application whitelisting up to 10 MB in two files - 5 MB each, other requests up to 20 MB).
- If attaching multiple files, please put them in an archive or .zip.
- Please help us by being as specific as possible about the attached file or include screen shots of the error as an attachment below.
For Software Vendors
- In case you are a software vendor and you want to prevent your software from being falsely detected, please apply for the “Whitelisting service account” by choosing "Application Whitelisting" item from the form below.