The AVG Help Desk enables you to offer enterprise-level 24/7 help desk services to clients that require extended support hours or capabilities.
Savvy partners leverage this service to reduce costs and compete with larger partners. In-house engineers are freed-up for higher-level tasks. Our Help Desk professionals work seamlessly with your team - under your brand.
Scalable 24/7 Customer Service
Larger and more demanding clients often require 24/7 support. This can overwhelm even larger partners and put a heavy burden on staff. Leveraging AVG’s Help Desk allows you the flexibility to offer extended support hours for one client or all easily and profitably.
Operating Under Your Brand
AVG Help Desk Services are white labelled so your clients see us as a seamless extension to your team.
Roles and Permissions
You have complete flexibility to define roles and permissions for different members of the Help Desk staff, helping you remain in control of support quality.
AVG Product Knowledge
Nobody knows AVG product better than AVG. Our service representatives know how to get the best results out of our solutions, helping to ensure your clients remain safe and happy with the services you provide.
Detailed Workflow Procedures
Hundreds of detailed and tested workflow procedures are in place to help ensure a quality response and resolution to your clients’ inquiries.
Flexible Client Communications
Your clients can initiate communication with your Help Desk by toll-free phone, email, and online chat ticket creation or via a custom branded support icon on every managed workstation.
Automatic Escalation Capability
Operating within Managed Workplace, your clients’ issues can be escalated directly to you or, if need be, to the AVG Network Operations Center with full, detailed, reporting.
Reporting to Monitor Results
Extensive network audits and reports of client interactions and resolutions are available to verify services performed and identify sales opportunities.
Full circle ticket tracking is synchronized with most common third party ticketing solutions that enables your team to collaborate with ours while allowing visibility to the initiation and resolution of client inquiries.
Learn more about the AVG End-User Help Desk and Network Operations Center