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I have some files in the AVG Virus Vault. Should I remove them?

FAQ » Technical FAQ » Legacy AVG products » AVG 2012 » Computer Protection » General Settings, User Interface and Virus Vault » I have some files in the AVG Virus Vault. Should I remove them?

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Most of today's viruses (Trojan horses, I-Worms, Worms, etc) create their own files which contain nothing but the body of the virus. In such cases the only way to remove the infection is to delete the infected file. When the file is moved to the AVG Virus Vault it is deleted from its original location, coded, and then saved in a non-executable file in a hidden folder. Your PC is then no longer infected.

If you are not missing any data file and your applications are running correctly, you can delete these files from the AVG Virus Vault.

To delete individual files from the AVG Virus Vault:

  1. Open the AVG program.
  2. On the History menu, click Virus Vault.
  3. Select the file you want to delete.
  4. Click Delete.

Or you can delete all AVG Virus Vault contents in one go:

  1. Open the AVG program.
  2. On the History menu, click Virus Vault.
  3. Click Empty Vault.

In some cases, AVG detection that is designed to recognize files infected by a particular virus may be triggered by a file that is not infected. This type of detection is called a false alarm. By providing us with the incorrectly detected files, you will allow us to fix the detection and ensure that only infected files will be reported by AVG.

Typical examples of false alarms may include files that you have had on your computer for a long time (old documents, backups, etc.), or files that are required by a common commercial application.

If you suspect that AVG has detected a clean file on your computer, you can send us the file directly from the Virus Vault:

  1. Open the AVG program.
  2. On the History menu, click Virus Vault.
  3. Right-click the file in the Virus Vault, and then select Send to analysis.

We will inform you of the result of our analysis, as described in the document Result of AVG detection analysis.


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