Skip to content

Infected system file is repeatedly detected by AVG and not removed

FAQ » Virus FAQ » Infected system file is repeatedly detected by AVG and not removed

Print Copy link

In case a virus is detected by the AVG program on an important system file, it is not automatically removed. This functionality has been added to prevent accidental removing of infected system files that are running the operating system.

Detection of important system file is marked as follows in scan result:
"Object is white-listed (critical/system file that should not be removed)"

Below you may find examples of important system files:

  • "%WINDOWS%\system32\winlogon.exe"
  • "%WINDOWS%\system32\user32.dll"
  • "%WINDOWS%\explorer.exe"

Note: %Windows% variable usually stands for C:\Windows folder.

In case there is a virus detected in a system file, please restore the infected file from the system back-up. More information on how to restore the operating system to a previous state can be found in Microsoft’s knowledge base at: 

In case the infection keeps returning back, please contact AVG Customer Services team using the Get Help Online option in AVG Help menu. More information about contacting AVG Customer Services can be found in FAQ 2216 – How to contact AVG Customer Services.


Was this information helpful to you?
|

I want to know more: Read user guide