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How to upload a file to our FTP server

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If you are requested or need to upload some file to our FTP server (e.g. undetected virus sample, log files, etc.), you can do it the following way:

  • Click the following link to download the AVG service utility to your computer (we recommend saving it to your Desktop).
  • Double-click the utility to launch it.
  • Choose what files or folders you would like to upload.
  • Enter your email address.
  • Click Send files.
  • After the file is successfully sent, screen with its name appears. Please inform AVG Customer Services that you have uploaded the file under that name.
  • rename the file you wish to upload so that it contains either the AVG# number assigned to you, or your email address
  • open this link in Windows Explorer (via Start -> My Computer or using Windows + E hotkey):
  • if you are asked for a user name and password, please fill in:
    User name: anonymous
    Password: your email address
  • find the files you wish to upload to the server, and drag and drop them into the browser window

Once you upload the files, you will not be able to access them or see them on the server. Please contact us by email or using the contact form and inform us about the uploaded files. Mention the file name, in case you stored the uploaded files in a password-protected archive then provide us also with a password.

In case the upload is interrupted, it is not possible to resume it. In such case, please repeat these steps.

Note: This topic is also covered by a videotutorial.

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