I installed and registered AVG Internet Security: License number: IM7IR-KFOGD-MRFM2-QV69E-WIGO4-Z**** with no problems.
When I installed and tried to registered AVG PC Tuneup:
License number: 000028-FK7A16-RHT3YW-M1EZ4J-1FA5K6-9KUBQR-VBAEMA-94WVFE-KG7D9E-G06BEE-NV****. It says it's not a valid code. I have uninstalled, re-installed too many times.
Is there a hidden file that I have to manually remove so the program will accept the product code.
Do I need to un-install AVG Internent Security as well.
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AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063 AlanHow-To Articles | FAQ | Free Support
Un-installing AVG Internet Security in order to successfully install AVG Pc Tuneup is not required.
Please provide us with screenshot of the error message and SN.log files for further analysis of this license related issue.
You can find this file in the following location:
WIN 7/Vista c:\Users\<CURRENTUSERFOLDER>\AppData\Roaming\AVG\PC Tuneup 2011\Logs\PC Tuneup 2011_SN.log
WIN XP c:\Documents and Settings\<CURRENTUSERFOLDER>\Application Data\AVG\PC Tuneup 2011\Logs\PC Tuneup 2011_SN.log
Also please tell us whether are there several accounts on his PC, how many, do you use them? Do you also have registered this license number on several PCs before? Have you used other registry cleaners (except AVG PC Tuneup) before?