where xxxxxxxxx is
and finaly for a very short time
before the "Update failed" window pops up.
Here is the information that you request:
Windows version - Vista home.
AVG version and virus db version (found in the lower left hand corner of the AVG User Interface) - 8.0.134 and 270.4.3/1529
Other antivirus software installed / previously uninstalled (if any) - none
Other protection software installed - ZoneAlarm
The exact error message you are getting (if any) - see above
Firewall software installed - ZoneAlarm
Internet connection type (dial-up, proxy or broadband info) - broadband (no proxy server)
Who is the provider of your Internet connection (your ISP) - BT
ZA firewall... see http://free.avg.com/ww.faq.num-1334#faq_1334 ... add all of the files listed into ZA's permissions giving them full internet access ( 4 green checkmarks )... also disable ZA's basic email scanning feature..
Win Vista.... You could try this....
Disable UAC (Windows Vista only)
On Windows Vista, the function User Account Control may in some cases create a copy of specific AVG files in a virtual folder. This limits AVG functionallity after the installation. The UAC function can be disabled in Windows Control Panel -> User accounts -> Turn User Account Control on or off -> uncheck "Use User Account Control (UAC) to help protect your computer" -> click OK button and restart the computer.
by changing the ZoneAlarm setting for AVG Update download and AVG update module in
Program Control ; Programs to four ticks , Update is now completing, not sure I understand what changed as I don't think I have made any changes to ZoneAlarm since install.....
anyways thanks, and again sorry, I hadn't meant to take the other thread over, I thought I was adding useful information (as when I initially looked at that thread there wasn't much detail in it)...
OK No probs..thumbs up.. No need to apologize! Pleased to see that you appear to be now sorted. When the AVG prog updated from 8.0.100 the progs within ZA prog control would have changed & therefore some green checkmarks would have req'd adding back in. By the way if you are now totally updated your AVG User Interface should be showing 8.0.138 270.4.6/1540.