http://forums.avg.com/ww-en/avg-forums?sec=theme&act=show&id=238 © 2012 AVG Technologies http://www.avg.com/stc/tpl/crp/img/logo/avg_rss_logo.gif http://www.avg.com/ 120 46 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229402#post_229402 Hello Dave Man, If you want to use AVG Family Safety you should create account using different email address. anyone here any experience of alternatives to this problematic software install/update ?!? Please do not expect any recommendation for another product from AVG staff. Thank you [signature] Family Safety Pokornyz Wed, 22 May 2013 13:48:00 +0000 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229399#post_229399 Hello past50, It includes a lot of advanced features. More information can be found here. I recommend you try the trial version prior purchasing. Thanks [signature] PC Tuneup Pokornyz Wed, 22 May 2013 12:49:00 +0000 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229398#post_229398 Hi IT Guy - III, Please accept our apology for this situation. Our resources on forums are unfortunately very limited therefore the turnaround time is that bad. This issue was fixed on our servers however already affected orders/accounts can't be fixed. There is the workaround though - to purchase AVG Family Safety using another e-mail address. I've started the refund process on your order and you should receive more information on your e-mail soon. Let me know if this works for you ... Family Safety _malchys_ Wed, 22 May 2013 12:41:00 +0000 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229396#post_229396 Hello thebryants, In order to analyze your issue please provide us with more information (better description, screenshot, MSInfo output, etc). Thank you [signature] Family Safety Pokornyz Wed, 22 May 2013 12:38:00 +0000 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229394#post_229394 Hi Connie9876, Removal instructions were sent to your e-mail. Let me know whether it works for you or not. Thanks. KW: AVG#0007567681 [signature] Family Safety _malchys_ Wed, 22 May 2013 12:11:00 +0000 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229393#post_229393 Hi Connie9876, I've sent you the removal instructions. Let me know whether it works for you or not. Thanks. KW: AVG#0007567681 [signature] Family Safety _malchys_ Wed, 22 May 2013 12:11:00 +0000 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229390#post_229390 Good afternoon, I have this scenario: - iPhone 4 - iSO 6.1.3, italian language - AVG Family Safety 3.1 I've created two AVG accounts with two different email addresses and passwords, but every time I try to login in the AVG Family Safety App the error is: "Invalid login name, use default settings". Can anyone help me please? Thanks and best regards Family Safety DonatusZauker Wed, 22 May 2013 11:43:00 +0000 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229387#post_229387 Hello all, In case you didn't receive refund, although you are experiencing major issue (it is not working) with our product, please submit all necessary information about order, issue, etc using customer feedback form at the http://www.avg.com/customer-feedback. Thank you [signature] Family Safety Pokornyz Wed, 22 May 2013 09:38:00 +0000 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229384#post_229384 Hello, I am having the same issue as Jimjimoo, a long time user that has never needed to contact AVG. My XP PC with Internet Security 2012 crashed recently and I have had to replace it with a new Windows 8 PC but it seems it is IMPOSSIBLE to install AVG on a Windows 8 PC in my situation. ie when - you have a 2012 Internet Security license key - windows 8 - need to perform a fresh installation It seems I am both unable to supply my 2012 key, nor am i able to upgrade it to a 2013 key. ... AVG 2012 AVG_User_9005 Wed, 22 May 2013 08:05:00 +0000 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229383#post_229383 Hello Pippen3000, Unfortunately I am not able to find email address used during registration on this forum connected to any Bsecure/AVG Family Safety account. If you still need my assistance please provide us with some identification. Thank you [signature] Family Safety Pokornyz Wed, 22 May 2013 07:40:00 +0000 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229356#post_229356 I was not receiving any data from my children's iphones and I decided to check both of their phones to my surprise the login information for the family safety browser was empty. I had entered my login information previously. This happened before, but I thought it had been an oversight on my part. Why is this happening? Now that I re-entered the login information, I am receiving the information. Family Safety claudiaog Tue, 21 May 2013 13:10:00 +0000 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229355#post_229355 Hello ronaldavgfail, They most likely assumed that you will be using AVG 2013. For update issue I recommend you repair installation using latest package. If it doesn't solve your issue please provide us with update log files and MSinfo output. Thank you. [signature] AVG 9/8.5 Pokornyz Tue, 21 May 2013 12:49:00 +0000 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229321#post_229321 Hello H20wens, In order to better analyze your situation please provide us with Screenshot and Msinfo Output. I am having the same issue. I ran AVG uninstaller, re-installed and I still get Error #2036, Cannot load module. I am on 64-bit Win 7 Prem SP1 platform. Family Safety jclarke5 Mon, 20 May 2013 13:18:00 +0000 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229298#post_229298 Its been another week and still no response from AVG support ref email with instructions on how to remove Family Safety. Bumping the request back up the list. AVG - please respond. Family Safety Mr Thicky Sun, 19 May 2013 17:40:00 +0000 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229281#post_229281 @ Stargoo OK, Just to keep you fully in the picture regarding AVG Team forum support.. For your further guidance/info please refer to the availability Announcement post @ the top of the Information forum area. Please bear in mind that it's also now the weekend [5:53pm Saturday afternoon] in Brno, Czech Rep.. AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063 AlanHow-To Articles | FAQ | Free Support PC Tuneup BIG AL 43 Sat, 18 May 2013 15:53:00 +0000 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229278#post_229278 Re: Remove Family Safety.. Would you please send me the removal instructions for windows 8? I have been trying to remove it since February with no success. Family Safety Connie9876 Sat, 18 May 2013 14:47:00 +0000 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229276#post_229276 I have read the post above. It is for BSafe removal. It is not working for AVG Family Safety removal. When I try to uninstall it will not accept my password. http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229278#post_229278 Family Safety Connie9876 Sat, 18 May 2013 14:04:00 +0000 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229275#post_229275 files as requested.. Thanks Pokornyz. I've attached the files as requested. PC Tuneup Stargoo Sat, 18 May 2013 13:45:00 +0000 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229270#post_229270 @ Connie9876 Assume you've read Pokornyz's post #229234 above?.. OK, Just to keep you fully in the picture regarding AVG Team forum support.. For your further guidance/info please refer to the availability Announcement post @ the top of the Information forum area. Please bear in mind that it's also now the weekend [1:05pm Saturday afternoon] in Brno, Czech Rep.. AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063 AlanHow ... Family Safety BIG AL 43 Sat, 18 May 2013 11:05:00 +0000 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229265#post_229265 Unable to uninstall avg family safety.. I too purchased AVG Family Safety when my BSecure subscription expired. I cancelled my order within days of the purchase because of issues with the product itself. When trying to resolve the issues I spent over 2 hours on hold for customer support only to find they couldn't help me. I got my refund, but I cannot uninstall the program from my computer. I have spent hours on hold and sent numerous emails. This has been going on for months now - since February ... Family Safety Connie9876 Fri, 17 May 2013 22:34:00 +0000 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229252#post_229252 May I please receive some assistance soon? Please refrain from carrying out multiple postings in different threads. This was the reply that you actually received from the AVG Team to your other post. AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063 AlanHow-To Articles | FAQ | Free Support Family Safety BIG AL 43 Fri, 17 May 2013 19:10:00 +0000 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229251#post_229251 I too have been seeking to have my account deactivated before I am charged again for another year. I submitted 3-4 messages to Bsecure support, but have received no response. May I please receive some assistance soon? This has become quite frustrating. Family Safety Pippen3000 Fri, 17 May 2013 18:39:00 +0000 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229248#post_229248 @ ronaldavgfail Re AVG Team forum support basically the previous post #229318 on Page 1 of the thread will still apply plus also please bear in mind that it's now the weekend [7:45pm Friday evening] in Brno, Czech Rep.. AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063 AlanHow-To Articles | FAQ | Free Support AVG 9/8.5 BIG AL 43 Fri, 17 May 2013 17:45:00 +0000 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229243#post_229243 Hi. Both sales@avg.com and notification.automat@avg.com sent me 2 serial numbers. The first one was 9I-N02K0-C27U8-******** and the second one was IMOTY-JO9P3-WW6ZZ-******, they told me that i should use the second serial because the first one with the 9I was obsolete. But the problem was that the second one doesn't work so i was forced to use the first serial. I got the AVG up and running thanks to the first serial but the Anti-virus, Anti-Spyware and LinkScanner was outdated, its data base release ... AVG 9/8.5 ronaldavgfail Fri, 17 May 2013 15:02:00 +0000 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229237#post_229237 This thread was moved into another topic. You can find it on http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229233. AVG 2012 Timmy9305 Fri, 17 May 2013 14:02:00 +0000 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229234#post_229234 Hi Timmy9305, Please find the Bsecure Family Safety removal instructions in the FAQ 5365 article. Let me know if it works for you. Thanks. [signature] Family Safety Pokornyz Fri, 17 May 2013 13:18:00 +0000 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229233#post_229233 I had the older version of Bescure. I just purchase your new version about three weeks ago. Tried to uninstall the old version and it wants a password. I have sent email after email, and you will not help me. I want to uninstall it and now would like my refund for purchasing your newest version. After reading about all of the problems on the internet, I realized I have been suckered in. I have wasted my money and three weeks. Family Safety Timmy9305 Fri, 17 May 2013 13:13:00 +0000 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229220#post_229220 Hello ronaldavgfail, I have transferred provided license to our Sales department, they will activate it or generate new one and contact you on your registered email address. Thank you [signature] AVG 9/8.5 Pokornyz Fri, 17 May 2013 10:48:00 +0000 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229215#post_229215 Hello all, I would like to inform you that we have new DNS server. Please try if following settings will solve your slowdown issue: 216.34.175.51 204.193.144.84 Thank you [signature] Family Safety Pokornyz Fri, 17 May 2013 08:32:00 +0000 http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229213#post_229213 9I-E02E7-G27U8-JRTQA-J0A0M-WYG84- minus the 4 characters AVG 9/8.5 ronaldavgfail Fri, 17 May 2013 08:15:00 +0000