FAQ

AVG Internet Security edition uses licensed solution from MailShell company (www.mailshell.com) for Anti-Spam protection. This program component used for this protection connects to this server only for checking of Anti-Spam library license, during the scanning of emails (if there is higher level than “Low Memory” set on "Tools -> Advanced settings -> Anti-Spam -> Performance” dialog) or for the update of database. This is all done for increasing the level of Anti-Spam protection. No personal data (AVG license etc.) about the user is sent during this communication.

The AVG Anti-Spam component can modify the subject of the email (which has been identified as spam) by adding a special string (the default value is [SPAM], this can be changed in the AVG -> top menu Tools -> Advanced settings -> Anti-Spam -> Settings). You can then easily filter your emails (according to this string) in your email client. For more information about the settings of filters in your email client, please use your email program’s help feature or contact the email software provider‘s technical support.

The AVG Anti-Spam component uses a regularly updated database for the detection of spam. It is also possible to use RBL servers (public databases of "known spammer" email addresses) and to manually add email addresses to your Whitelist (never mark as spam) and Blacklist (always mark as spam).