It seems that the number you have entered is not correct. This page will help you solve this issue.

License number for AVG has the following format (always 6x5 characters, numbers or letters):


Please make sure that the entered license number is

  • complete (including last group of characters)
  • entered correctly (including hyphens)
  • matching with your AVG product and program version (only license numbers for AVG 9.0, AVG 2011, AVG 2012, AVG 2013 and 2014 are accepted; if you have an older number starting e.g. with number 7 or 8 which is still valid, please create a new compatible license number here)

To avoid errors, we recommend that you use the copy&paste method to enter the license number. To view a description of this method, visit the FAQ 2010: Copy & Paste or this video tutorial

If you need to retrieve your AVG License Number, please use the License Retrieval form.