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When trying to remotely install AVG using AVG Network Installer (part of AVG Remote administration), you will encounter an error when using AVG 9.0.790 installation file.

This issue only concerns older AVG Remote Administration (build 785 and older). Therefore, please update to latest version in order to fix this issue.

To update your AVG Remote Administration:

1. Check if a new version of AVG Remote Administration is available:
   • Open AVG Admin Console -> menu Information -> Check for updates.
   • If there is a new program version, click on the link to download the latest installation package.
2. Once the installation package is downloaded, please run it and choose the Repair installation option.
3.  The AVG Admin Server Deployment Wizard will be started at the end of the installation:
   • Tick DataCenter role. If you are using AVG Admin Server to provide AVG updates in the network, tick also UpdateProxy role.
   • Perform backup of your current DataCenter.
   • Then choose Upgrade existing DataCenter database option and finish the procedure using the Next button.

Note: This topic is also covered by a videotutorial.

In order to install the AVG application please proceed as follows:

1. Please download the latest installation file of the appropriate edition that you have ordered: 

• AVG Anti-Virus
• AVG Anti-Virus plus Firewall
• AVG Internet Security

• Click on Download AVG now button.
• When you are prompted, please do not open this file directly from the Internet, but click Save button and choose location where installation file should be stored. We recommend saving the file to the Desktop.

2. Reboot your computer.

3. Close all running applications, locate the downloaded AVG installation file (it has a four color square icon and its name starts with AVG_...) and launch it.

• Follow the installation wizard.
  Note: For detailed information about installation process, see our AVG Installation Guide.
• Enter your license number when you are asked (we recommend that you use Copy&Paste method to enter this license number into the installation form).
• If AVG asks you for a computer restart, please do so. 

If there is any issue installing AVG, AVG Customer Services need to get the AVG installation log files to find out why AVG cannot be correctly installed on your computer. To send us these files, please do the following:

• Click on Start.
• Select the Run option.
• Type %tmp% and press the OK button.
• Please find the following files in the Explorer's window that will appear on the screen: 
  • avg9inst_XXXX-XX-XX_XX-XX.xml
  • Davg9inst_XXXX-XX-XX_XX-XX.log
    (where X represent the date and time of creation)
• Send all files to AVG Customer Services.

First, check your computer with the vcleaner.exe utility. This utility is able to clean/remove most known of viruses that are known to cause installation problems. It is not necessary to install this utility, just save it on your PC and run it.

You should check your computer this way:

• Download the vcleaner.exe utility from the Virus Removal section.
• Reboot your computer into the Safe mode (if necessary).
• Double-click on the downloaded Vcleaner utility to launch it.
• Please wait until the scan finishes and restart your computer.

After checking your computer with vcleaner.exe, you can begin installing the AVG program. We recommend you to install AVG as described in FAQ 1995. When the installation is complete, please update your AVG, to be sure that the latest virus definitions are in place.