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Message: "AVG is not able to recognize your License Number."

FAQ » Technical FAQ » AVG Security Products » Computer Protection » License and activation » Message: "AVG is not able to recognize your License Number."

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After upgrading your AVG to AVG 2014, you may encounter the following message when opening AVG:

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AVG License Error

AVG is not able to recognize your License Number.

Please click on Re-enter and enter your license number again.
If it does not resolve the problem please reinstall AVG.
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Please follow these steps to remove the message and restore full AVG functionality:

  1. Download the AVG License fix tool:
    AVG License fix
  2. Run the tool, and then click Accept to confirm the license agreement.
  3. Click Continue, and then click OK (it may take a few seconds).
  4. Open AVG to verify the fix.


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