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How to update Bsecure Family Safety to AVG Family Safety

FAQ » Technical FAQ » AVG Family Safety » How to update Bsecure Family Safety to AVG Family Safety

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To replace Bsecure Family Safety (CloudCare, Endpoint Security) with AVG Family Safety* please follow these steps. You will need a valid AVG Family Safety account and subscription.

* Note: AVG Family Safety does not support the Accountability Filter feature.

Automatic update

  1. Download the AVG Bsecure upgrader tool.
  2. Run the tool, and then click Accept to confirm the license agreement.
  3. Click Contiune. Please note that once upgraded, you will need to configure AVG Family Safety again, as it is not possible to transfer the settings from Bsecure Family Safety.
  4. The tool will remove Bsecure Family Safety and run installation of AVG Family Safety.
  5. Once the AVG Family Safety installation window is shown, follow the steps to finish the installation.
  6. Restart your computer if needed.
  7. Log into your AVG Family Safety with your AVG account.

Tip: You can check the status of your subscription or retrieve your account password on the AVG MyAccount page.

Manual update

A. Uninstall Bsecure Family Safety

  1. Open the Start menu, and then in Programs (or All programs) click on Bsecure Endpoint Security.
  2. Click Uninstall, and then follow the uninstallation wizard to remove Bsecure Family Safety from your computer.
  3. Restart your computer at the end of the uninstallation process.

If Bsecure Endpoint Security is not available in the Start menu, then follow these steps:

  1. Open the Start menu, and then click Control Panel (or Settings -> Control Panel).
  2. In Windows XP: click Add or Remove Programs.
    In Windows Vista/7: click Programs and Features or Uninstall program.
  3. In the list of installed programs click CloudCare, and then click Remove or Uninstall. 
  4. Follow the uninstallation wizard and restart your computer at the end of the uninstallation process.

Note:
You will need to enter your Bsecure password to finish the uninstallation. In case you don't know your password, use the Password Retrieval page to receive it via e-mail.

B. Install AVG Family Safety

  1. Visit the AVG Family Safety download page, and then click the link AVG Family Safety to download the installation file.
  2. Run the downloaded file and follow the installation wizard.
  3. Finish the installation and restart your computer.
  4. After restart open the AVG Family Safety application and log in using your AVG Family Safety user name and password.

Tip: You can check the status of your subscription or retrieve your account password on the AVG MyAccount page.


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