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AVG Update Issues

FAQ » Technical FAQ » Legacy AVG products » AVG 2012 » Computer Protection » Update » AVG Update Issues

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If you receive error messages "Invalid update control CTF file" or "A .bin file is missing" during AVG update, please try to delete temporary files used during update. Please follow these steps to delete them:

  1. Open the AVG program (double-click the AVG icon on your desktop).
  2. On the Tools menu select Advanced Settings.
  3. Navigate to the Manage option in the Update branch.
  4. Click Delete temporary update files.
  5. Try to update AVG.

If the issue persists even after performing the steps above, please contact us using the Get Help Online option in AVG Help menu.

More information about contacting AVG Customer Services can be found here: How to contact Customer Services

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