How to download and install AVG 9.0 products

Note: This topic is also covered by a video tutorial.

To install AVG on your computer, please proceed as follows:

1. Go to the webpage of your AVG edition for the latest installation file:
   AVG Anti-Virus
   AVG Anti-Virus plus Firewall
   AVG Internet Security
2. Click the AVG for Windows link:
   • If unsure which file is suitable for your system, get the AVG Download Manager file
   • If you wish to use the file for installation on a computer without Internet connection, use the 32bit or 64bit installer file (if unsure, choose 32bit)
3. When prompted, do not open the file directly from the Internet, but save it to the Desktop.
4. Restart your computer.
5. Close all running applications, and then double-click the downloaded AVG installation file on the Desktop. It has a four color square icon and its name starts with AVG_...
6. Follow the installation wizard.
   Note: For detailed information about the installation process, please see our AVG Installation Guide.
7. When prompted, use the copy&paste method to enter your license number into the installation form.
8. Please restart you computer if prompted to do so.

If you experience any issues during the installation, AVG Customer Services will need the installation log files in order to analyze the situation. To send us these files, please take the following steps:

1. On the taskbar, click Start.
2. Click Run (or the Start Search field).
3. Type %tmp% and then press ENTER.
4. Locate the following files in the new window:
   avg9inst_XXXX-XX-XX_XX-XX.xml
   Davg9inst_XXXX-XX-XX_XX-XX.log
   (X represents the date and time the file was created)
5. Send these files to AVG Customer Services.