The AVG icon in systray shows error state. What does it mean?
FAQ » Technical FAQ » AVG 8.5 » Computer Protection » General Settings, User Interface and Virus Vault » The AVG icon in systray shows error state. What does it mean?
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If the AVG icon in system tray shows error state (AVG icon with yellow exclamation mark), it means that one or more AVG components are not fully functional. Please launch AVG (double-click on the icon). Deactivated component will be marked with a red icon and description of their error state. To rectify this problem, please proceed as follows:
- Anti-Virus, Anti-Spyware
These components are in error state when the virus base (common for both components) is out of date. Please click Update now button in AVG to remove this warning. In case the update does not proceed, please refer to FAQ 923. - Anti-Spam, Anti-Rootkit, System tools
Incorrect state of one or more of these components indicates, that the AVG installation is damaged. This is not a common problem and repair installation is recommended. - Firewall
When Firewall becomes inactive, the reason and/or suggested solution are mentioned in the component details. In case the solution is not available or did not rectify the issue, please visit FAQ topic 1369. - E-mail Scanner
The E-mail Scanner component can report to be not fully functional when the scanning is disabled, and in some cases also when the configuration is not correct: - To enable the scanning, please double-click on the E-mail Scanner in AVG and tick one or both of the options Scan incoming (outgoing) messages.
- To check the configuration, please open AVG -> menu Tools -> Advanced settings -> E-mail Scanner -> Servers -> POP3 -> AutoPOP3:10110, and enable the option Activate this server and use it for receiving e-mail.
- License
This component informs you about the status of your license. An error state is usually related to approaching expiration date. For information related to your license please contact our Sales support. - LinkScanner, Online Shield
These components are closely related. An error state of each of them occurs in most cases due to disabled features of these components. To rectify this, please double-click on the component and enable their security features. - Resident Shield
Usually only disabling the Resident Shield can induce a security warning. To enable it again, please double-click it in AVG and tick option Resident Shield active. - Update Manager
The Update Manager component can either report pending restart after an update, or disabled update schedule. - If a restart is required, please restart your computer as soon as possible to allow further updates.
- In case "Database update is disabled" message is displayed, please double-click on Update Manager in AVG and enable the option Start automatic updates.
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