AVG update - Access forbidden by server

If you are experiencing the Access is forbidden by the server error, please do as follows to rectify the situation:

• Download the AVG service utility from the location below to your computer (we recommend saving it to your Desktop):
  http://www.avg.com/filedir/util/support/rmagent.exe
• Launch the "rmagent.exe" file by double-click.
• If you are asked to plan the removal procedure for the startup of operating system, press Yes.
• Once the tool has finished, text Work complete will be shown in the utility window. Please close the utility window.
• Reboot your computer.
• In some cases AVG utility may appear once again after computer startup. If this happens, simply close it as soon as text Work complete is shown.
• Then please try to update your AVG. Update should proceed now. Once update succeeded run the complete scan and if there is any infection found, delete it.

In case that the AVG update does not work properly after following previous steps, please contact us using our contact form:

• Open the following page:
  http://www.avg.com/support-existing
• Enter your license number and press the Continue with Technical question button.
• Select the recommended contact and click the Continue button.
• Select the appropriate information about your AVG and experienced issue and click the Continue button.
• In the next window please press the Continue button once more.
• In the last window please fill in your personal information and description of the situation.
• As an attachment please use the rmagent_files.tar file which is located in the C:\AVGTemp folder.
• After attaching the file please press the Continue button. All information will be sent for further analysis.

Note: If you want to stop the scan which is running during startup, press the ESC key on your keyboard. Operating system will be loaded automatically in a few seconds. It is not recommended to stop the scan before it is finished. Infection may remain in the computer and issue will not be solved.