5171 - How to install AVG on an infected computer

http://www.avg.com/us-en/faq.tpl-crp.num-5171


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If you think you have a virus on your computer, you can still install AVG by following the standard steps described in the article FAQ 5000 - How to download and install AVG.

If it is not possible to install AVG this way because of an infection, please install AVG in Safe Mode:

  1. Restart your computer into Safe Mode. See FAQ 2324: How to reboot your computer to the Safe mode for details.
  2. Download the latest installation file from www.avg.com/download and run it.
  3. Follow the installation wizard and when asked, enter your license number (we recommend using the copy&paste method when entering the license number).
  4. Complete the installation of the AVG program.

Note: AVG installation in Safe Mode is recommended in emergency cases only (e.g. when the computer is infected). Since the Safe Mode is a diagnostic mode of the Windows operating system, there are some limitations for such AVG installation: