4669 - How to cancel automatic renewals?


You can cancel the Continuing Protection Service (automatic renewals) via the AVG MyAccount portal, unless your license expires in less than 16 days. Please follow the steps below based on whether you do or do not have AVG MyAccount login details.

To cancel the automatic renewal in the period of less than 16 days before expiration, please follow the steps provided in the e-mail you will have received from AVG on this subject.

You do not have AVG MyAccount login details

  1. Go to the AVG MyAccount page.
  2. Click Create an AVG MyAccount.
  3. Fill in your e-mail and password. Make sure to use the e-mail you used when purchasing or registering AVG, so that your product(s) is/are paired with your account.
  4. Click Submit.
  5. You will receive an e-mail. You must click on the activation link in this e-mail to activate the account.
  6. Follow the steps below in You have AVG MyAccount login details to disable automatic renewals.

You have AVG MyAccount login details

  1. Go to the AVG MyAccount page.
  2. Sign in using your e-mail address and password.
  3. Click Orders in the top menu.
  4. In the Auto Renewals column click the On switch next to your product, and then click Confirm. This will change the status to Off, and your account will not be charged automatically.

You need to retrieve your AVG MyAccount password

  1. Go to the AVG MyAccount page.
  2. Click Forgot your password?.
  3. Fill in your e-mail address and click Submit. You will receive an e-mail allowing you to set a new password.