Free up your internal resources to do more high value tasks and compete for profitable managed services contracts requiring 24/7 operations support.

NOC services operate within Managed Workplace and synchronize with most ticketing systems to ensure transparent collaboration with your team.

Key Features

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Operating as One Team

The AVG NOC operates as an extension of you team, transparent to the client.

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Policy Enforcement

The NOC follows your lead, enforcing policies as well as running and installing applications for your customers.

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Completely Scalable

No need to develop your own 24/7 NOC until you are ready. Leverage ours to monitor and support one client or all for as long as you need.

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Year-round 24/7 Monitoring

The NOC operates around the clock and is available to take action on escalations from the AVG Help Desk or your engineers at any time.

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Deep AVG Product Expertise

AVG NOC staff are fully trained on all AVG products, including Managed Workplace, ensuring we capitalize on their functionality and embedded procedures to provide the highest quality of service. 

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PSA Synchronization

Our team collaborates with yours in real time. You have full visibility to all ticket activity with efficient tracking, problem resolution, and billing through seamless integration with your PSA.

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"Right Response" Workflow Management

Consistent, professional, and timely response to major alerts is achieved through hundreds of detailed and tested workflow and automation procedures.

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Reporting to Monitor Results

Leverage reports to monitor our efforts and results relating to your clients. Close sales with opportunities stemming from alerts and tickets. 

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Full Integration with Managed Workplace

You have access to the full capabilities of AVG Managed Workplace. AVG templates define the monitoring rules for assets managed by the NOC.

Learn more about the AVG Network Operations Center and End-User Help Desk

Access our Reseller Center

Access our Partner Portal

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