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<title>Other topics</title>
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<title>AVG Ugrade Came With A Virus</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229480#post_229480</link>
<description>When the 2013 Internet Security [Upgrade] came on screen, I downloaded it into my 2012 paid version. As soon as I rebooted, as required. my PC locked up.        In the SAFE mode, I scanned and found that i-worm/Nimda had been introduced with the download.    Solution: In SAFE  mode, download &lt;rmnimda.exe&gt; that is supposed to remove the virus.  No indication that it removed anything. Before that, AVG scans checked both HDs, but did not delete or clean anything either.    Finally, F8 to SAFE mode ...</description>
<category>Virus Removal, Tools for Removing</category>
<author><nick>gunste24</nick></author>
<pubDate>Fri, 24 May 2013 23:39:00 +0000</pubDate>
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<title>Re: Trojan Horse Generic22.CMRC</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229477#post_229477</link>
<description>@ santano    Have a look @ this link http://forums.avg.com/ww-en/avg-forums?sec=thread&amp;act=show&amp;id=225798 &amp; please provide the info that's requested by Pokornyz, AVG Team.    AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063  AlanHow-To Articles | FAQ | Free Support</description>
<category>Virus Removal, Tools for Removing</category>
<author><nick>BIG AL 43</nick></author>
<pubDate>Fri, 24 May 2013 22:25:00 +0000</pubDate>
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<title>Trojan Horse Generic22.CMRC</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229475#post_229475</link>
<description>Hi..    My AVG has detected trojan horse generic22.cmrc and removed it, but every time i run AVG it reappears. Please help me remove it</description>
<category>Virus Removal, Tools for Removing</category>
<author><nick>santano</nick></author>
<pubDate>Fri, 24 May 2013 21:31:00 +0000</pubDate>
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<title>Re: IRP Hook Cleaning</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229458#post_229458</link>
<description>IRP Hook constantly comes back (factory recovered)..    Hello I have done a factory recovery on an Acer Aspire One, on XP, the first installed program after the initial first time setup was AVG 2013, when scanning completed AVG detected 3 IRP Hook's, AVG heals but after the required re-boot the scan still detects them, it appears that someting is putting back the files.    I have checked the following directories for supsect files but do not see any, I have hidden and operating system files diplaying ...</description>
<category>Virus Removal, Tools for Removing</category>
<author><nick>pcaddict</nick></author>
<pubDate>Fri, 24 May 2013 11:27:00 +0000</pubDate>
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<title>Re: When To Do An Whole PC Virus Scan-Under Infection Many Times</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229452#post_229452</link>
<description>Hello lse123,    If you want just some advice how to prevent infection just google it, there are thousands articles/advices.    I doubt your computer was so infected that is could not be healed.    About backups I recommend deleting backups of infected files, you should create backups only from clean system.    Thanks       [signature]</description>
<category>Virus Removal, Tools for Removing</category>
<author><nick>Pokornyz</nick></author>
<pubDate>Fri, 24 May 2013 08:18:00 +0000</pubDate>
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<title>Re: AVG 2013 Says Volsnap Infected With Trojan Generic3_c.BNQG</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229450#post_229450</link>
<description>Hello Mohavepc,    In order to analyze your issue please provide us with more information (AVG scan result export, Msinfo output, GMER scan result).    Thank you.      [signature]</description>
<category>Virus Removal, Tools for Removing</category>
<author><nick>Pokornyz</nick></author>
<pubDate>Fri, 24 May 2013 07:38:00 +0000</pubDate>
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<title>Ukash Trojan: AVG Not Protective</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229449#post_229449</link>
<description>I have since years AVG internet security, full option.      Yesterday I was hit with the Ukash trojan, A ransomware trojan that installs into windows and locks you out of your computer with a fake police message (they generate original police logos per country), stating that you have violated law xxxx and law xxxx and an invitation to pay up or else within 7 days 100 €.    Question:  Why did AVG not protect me and don't give me the usual answer that no security option can give you 100 % safety and ...</description>
<category>Virus Removal, Tools for Removing</category>
<author><nick>Ukash</nick></author>
<pubDate>Fri, 24 May 2013 07:38:00 +0000</pubDate>
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<title>AVG 2013 Says Volsnap Infected With Trojan Generic3_c.BNQG</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229444#post_229444</link>
<description>AVG was reinstalled after a lic issue. Ran malwarebytes and removed a few cookies and a mywebsearch toolbar. during first scan after updates on AVG it warns me that Volsnap.sys is infected with Trojan Generic3_c.BNQG. It states to download the ISO for AVG Rescue. I downloaded burned and ran the AVG rescue cd booting into it via the cd. It found the same infection but could not heal it.        Please advise       </description>
<category>Virus Removal, Tools for Removing</category>
<author><nick>Mohavepc</nick></author>
<pubDate>Thu, 23 May 2013 22:55:00 +0000</pubDate>
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<title>Re: When To Do An Whole PC Virus Scan-Under Infection Many Times</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229439#post_229439</link>
<description>@ Ise123    If you still have AVG installed &amp; think you have virus issues provide all the info requested by Pokornyz.    AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063  AlanHow-To Articles | FAQ | Free Support  </description>
<category>Virus Removal, Tools for Removing</category>
<author><nick>BIG AL 43</nick></author>
<pubDate>Thu, 23 May 2013 19:39:00 +0000</pubDate>
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<title>Re: When To Do An Whole PC Virus Scan-Under Infection Many Times</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229434#post_229434</link>
<description>As i say my PC was in danger never start up from virus attacks and also the repaired technician uninstall/reinstall AVG , AM I STILL ABLE PROVIDE THIS REPORTS???  lse , eu</description>
<category>Virus Removal, Tools for Removing</category>
<author><nick>lse123</nick></author>
<pubDate>Thu, 23 May 2013 17:54:00 +0000</pubDate>
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<title>Re: When To Do An Whole PC Virus Scan-Under Infection Many Times</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229429#post_229429</link>
<description>@ Ise123    If you really require any assistance with your issue please provide all the info requested by Pokornyz, AVG Team in post # 229421    AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063  AlanHow-To Articles | FAQ | Free Support</description>
<category>Virus Removal, Tools for Removing</category>
<author><nick>BIG AL 43</nick></author>
<pubDate>Thu, 23 May 2013 15:54:00 +0000</pubDate>
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<title>Re: When To Do An Whole PC Virus Scan-Under Infection Many Times</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229427#post_229427</link>
<description>this i want is advice - counter measures - are you really want that you say??  lse , eu</description>
<category>Virus Removal, Tools for Removing</category>
<author><nick>lse123</nick></author>
<pubDate>Thu, 23 May 2013 15:40:00 +0000</pubDate>
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<title>Re: General Behavioral Detection</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229425#post_229425</link>
<description>Hello Erica H,    Please refer to the following article for help on your issue:How To Handle Suspicious False Positive Detection?    Until false detection will be fixed please refer to FAQ 5190.    Thank you      [signature]</description>
<category>Virus Removal, Tools for Removing</category>
<author><nick>Pokornyz</nick></author>
<pubDate>Thu, 23 May 2013 14:51:00 +0000</pubDate>
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<title>Re: DbgMsg.sys False Positive?</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229422#post_229422</link>
<description>Hello pchater,    In order to analyze your issue please provide us with more information (AVG scan result export, Msinfo output, GMER scan result).    Thank you.      [signature]</description>
<category>Virus Removal, Tools for Removing</category>
<author><nick>Pokornyz</nick></author>
<pubDate>Thu, 23 May 2013 13:25:00 +0000</pubDate>
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<title>Re: When To Do An Whole PC Virus Scan-Under Infection Many Times</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229421#post_229421</link>
<description>Hello lse123,    In order to analyze your issue please provide us with more information (AVG scan result export, Msinfo output, GMER scan result).    Thank you.      [signature]</description>
<category>Virus Removal, Tools for Removing</category>
<author><nick>Pokornyz</nick></author>
<pubDate>Thu, 23 May 2013 13:21:00 +0000</pubDate>
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<title>Re: Access Denied For Restoring Item From Virus Vault</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229408#post_229408</link>
<description>bluetooth..    I have a problem with bluetooth - a file called DEVMONSRV.EXE was sent to the Vault and my bluetooth stopped running (or pairing). Excuse my ignorance but from my reading this is required to keep BT up and running. I have followed Pokornyz's instructions and have 2 files to attach - hope someone can help - thanks</description>
<category>Virus Removal, Tools for Removing</category>
<author><nick>THARGA</nick></author>
<pubDate>Thu, 23 May 2013 01:10:00 +0000</pubDate>
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<title>Sprotect.B</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229404#post_229404</link>
<description>Good afternoon. I apologize to trouble you all with a somewhat unnecessary post, however I come here out of sheer interest as to whether or not I removed a virus adequately.    Firstly, I'd like to point out that the virus &quot;Sprotect.B&quot; detected by my AVG Free Edition was not able to be removed (by the program, that is). It would be lovely if AVG technicians and software engineers would be able to program AVG software with ways to abolish the virus.    The exact statement from my AVG program was ...</description>
<category>Virus Removal, Tools for Removing</category>
<author><nick>Silcore</nick></author>
<pubDate>Wed, 22 May 2013 21:14:00 +0000</pubDate>
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<title>Re: Help On Trojan Horse Generic32.CBWS</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229395#post_229395</link>
<description>Hello Kenjolo,    In order to further analyze your issue please provide us with one of the detected files.    Thank you      [signature]</description>
<category>Virus Removal, Tools for Removing</category>
<author><nick>Pokornyz</nick></author>
<pubDate>Wed, 22 May 2013 12:30:00 +0000</pubDate>
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<title>Re: Startapp Should Not Be Listed As “Intrusive Software&quot;!</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229386#post_229386</link>
<description>The link that you posted didn't lead anywhere, can you please post the correct link?  I've double checked the links provided within my previous post #227746 &amp; they are quite definitely correct &amp; valid for your issue. As directed by Pokornyz, AVG Team please report it as a false detection.    AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063  AlanHow-To Articles | FAQ | Free Support</description>
<category>Virus Removal, Tools for Removing</category>
<author><nick>BIG AL 43</nick></author>
<pubDate>Wed, 22 May 2013 09:36:00 +0000</pubDate>
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<title>Re: Startapp Should Not Be Listed As “Intrusive Software&quot;!</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229385#post_229385</link>
<description>Here is basically the problem. Almost no one buy Android apps, they only download for free. So the only way of getting any revenue from them and service as a business is to put commercials in them. You then label the commercials as viruses, which damages our business. How are we going to get any revenue from our apps if you label our ad solution as virus?    The link that you posted didn't lead anywhere, can you please post the correct link?</description>
<category>Virus Removal, Tools for Removing</category>
<author><nick>MobileVisuals</nick></author>
<pubDate>Wed, 22 May 2013 08:55:00 +0000</pubDate>
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<title>Re: HTML/Framer Virus Found</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229377#post_229377</link>
<description>I love avg ive had it and i use it all the time and it has saved my computer alot of times    I own http://bayarealawyers.com i need to be safe at all time....  </description>
<category>Virus Removal, Tools for Removing</category>
<author><nick>bayarealawyers</nick></author>
<pubDate>Tue, 21 May 2013 22:24:00 +0000</pubDate>
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<title>Re: AVG Detected A Corrupted Executable File.</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229353#post_229353</link>
<description>@ TCMacky    Have a look @ this Announcement post link How To Handle Suspicious False Positive Detection? &amp; please follow all the instructions....    AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063  AlanHow-To Articles | FAQ | Free Support</description>
<category>Virus Removal, Tools for Removing</category>
<author><nick>BIG AL 43</nick></author>
<pubDate>Tue, 21 May 2013 12:23:00 +0000</pubDate>
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<title>Re: AVG Free Edition Warning Expires In 30 Days</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229350#post_229350</link>
<description>@ bukala    Have a look @ this Stickie post link Issues With AVG Free License Number.    AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063  AlanHow-To Articles | FAQ | Free Support</description>
<category>Registration and License issues</category>
<author><nick>BIG AL 43</nick></author>
<pubDate>Tue, 21 May 2013 10:14:00 +0000</pubDate>
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<title>AVG Detected A Corrupted Executable File.</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229339#post_229339</link>
<description>I have AVG free on my old computer with Windows XP which I am still using sometimes.  I have now purchased a new VAIO with Windows 8 and am using AVG Internet 2013 Trial. Since I started the trial version, AVG scan has detected a corrupted executable file twice (1 on 5/14/2013 &amp; 1 on 5/19/2013) and has moved it to the Vault both times. The file path is C:\Windows\SysWOW64\mfc45.dll  I was using Kaspersky trial previously with no such detection. I need advice as what if anything I should do about ...</description>
<category>Virus Removal, Tools for Removing</category>
<author><nick>TCMacky</nick></author>
<pubDate>Tue, 21 May 2013 01:13:00 +0000</pubDate>
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<title>AVG Free Edition Warning Expires In 30 Days</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229337#post_229337</link>
<description>Hi,  This is actually the second happening with 2013 edition, never had the problem before. Under licence info it still says licence expires NEVER. Why does it ask me to buy then?    thanks for the help</description>
<category>Registration and License issues</category>
<author><nick>bukala</nick></author>
<pubDate>Mon, 20 May 2013 23:44:00 +0000</pubDate>
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<title>FBI Ransom Trojan Malware Lockout -Wants $300</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229336#post_229336</link>
<description>Fake Fbi moneypack scam lockout ransom Trojan malware pops up if click on a wrong site or page. Requiring money to unlock the computer for copyrighting material or child pornography. This would never happen in real life because the fbi would show up at your house and not ask $300. Trust me they are looking to get people for hundreds of thousands and do not care about a few hundred bucks. I myself have got this message when i'm doing innocent web surfing and not even viewing anything bad so that ...</description>
<category>Virus Removal, Tools for Removing</category>
<author><nick>knownbyjesus2</nick></author>
<pubDate>Mon, 20 May 2013 22:34:00 +0000</pubDate>
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<title>Re: Virus--FBI Moneypak</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229335#post_229335</link>
<description>fbi ransom trojan malware lockout..    The one I dealt with today locked me out of everything except safe mode with command prompt  I have never heard of a virus blocking someone out of safe mode with command prompt. I just deal ith the fbi ransom Trojan as well today. I'm on here posting how to deal with it because it seems to be a popular topic. All I did was hold in the power button key til the computer shut off. THen restart with safe mode with command prompt. Instead of system restore I used ...</description>
<category>Virus Removal, Tools for Removing</category>
<author><nick>knownbyjesus2</nick></author>
<pubDate>Mon, 20 May 2013 22:24:00 +0000</pubDate>
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<title>Re: PCEU Ransom Virus</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229334#post_229334</link>
<description>unusual..    I have never heard of a virus blocking someone out of safe mode with command prompt. I just deal ith the fbi ransom Trojan as well today. I'm on here posting how to deal with it because it seems to be a popular topic. All I did was  hold in the power button key til the computer shut off. THen restart with safe mode with command prompt. Instead of system restore I used control.exe and make another user account administrative. log in to the other account download malwarebytes and that ...</description>
<category>Virus Removal, Tools for Removing</category>
<author><nick>knownbyjesus2</nick></author>
<pubDate>Mon, 20 May 2013 22:22:00 +0000</pubDate>
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<title>Re: Trojan Horse Generic29.AHHS</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229330#post_229330</link>
<description>Perhaps use cygwin to delete these files..    Check the folder C:\Users\&lt;yourusername&gt;\AppData\Local\Temp for suspicious executable files and delete them. They may be hidden or system files. Use a utility like autoruns from Microsoft to check that no suspicious executables are running at startup.    The files created by this Trojan are either deleted by the same Trojan or cannot be deleted using the win32 subsystem. In fact, I can only see and remove the files that AVG is complaining about with ...</description>
<category>Virus Removal, Tools for Removing</category>
<author><nick>MarkSi358</nick></author>
<pubDate>Mon, 20 May 2013 20:31:00 +0000</pubDate>
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<title>Re: Blackhole Exploit Kit (Type 2704).. At My Wit's End!</title>
<link>http://forums.avg.com/us-en/avg-forums?sec=thread&amp;act=show&amp;id=229319#post_229319</link>
<description>@ DavidStewart    Have a look @ this link http://www.avg.com/ww-en/page-rating-report.    Also have a look @ FAQ #2889.    AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063  AlanHow-To Articles | FAQ | Free Support</description>
<category>Virus Removal, Tools for Removing</category>
<author><nick>BIG AL 43</nick></author>
<pubDate>Mon, 20 May 2013 10:11:00 +0000</pubDate>
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