http://forums.avg.com/us-en/avg-forums?sec=theme&act=show&id=230 © 2012 AVG Technologies http://www.avg.com/stc/tpl/crp/img/logo/avg_rss_logo.gif http://www.avg.com/ 120 46 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229247#post_229247 @ aardvark_65 OK, Just to keep you fully in the picture regarding AVG Team forum support.. For your further guidance/info please refer to the availability Announcement post @ the top of the Information forum area. Please bear in mind that it's also now the weekend [7:27pm Friday evening] in Brno, Czech Rep.. AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063 AlanHow-To Articles | FAQ | Free Support AVG 9/8.5 Free Editions BIG AL 43 Fri, 17 May 2013 17:27:00 +0000 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229242#post_229242 Pokornyz, Can you please explain how ZoneAlarm is causing a problem? Like with Teatimer, I have been using this version of ZoneAlarm for years alongside AVG without any problems. I just rechecked, and it is configured to allow "AVG update module" (c:\program files\AVG\avgupd.exe version 9.0.0.926) to access the internet. It is the free version, i.e. the only component is the firewall - it doesn't have any anti-virus component. I don't want to uninstall it and not have a firewall installed while ... AVG 9/8.5 Free Editions aardvark_65 Fri, 17 May 2013 15:01:00 +0000 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229236#post_229236 Hello mozart40, How can I be sure it's updating the database, since it ALWAYS says I'm up to date now? Virus database number and date are changed. Thank you [signature] AVG Update Pokornyz Fri, 17 May 2013 13:35:00 +0000 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229219#post_229219 Hello aardvark_65, According to provided output it seems like your issue is caused by installed ZoneAlarm (please try to completely uninstall). If it solves your issue you can install only Firewall component back. I also recommend you upgrade AVG to at least AVG 2012. Thank you [signature] AVG 9/8.5 Free Editions Pokornyz Fri, 17 May 2013 10:38:00 +0000 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229217#post_229217 I tried deleting the temporary update files and disabling DNS update, but unfortunately it didn't help - I still get "no new update files are available". Hence I ran msinfo32. However it locks up when I save the msinfo32.nfo file - the progress bar gets to the end, but it freezes on "refreshing system information" for drivers, and I eventually had to end msinfo32 with task manager. It has created a nfo file, but when I double clicked on it it said it was corrupt or an unrecognised version, and ... AVG 9/8.5 Free Editions aardvark_65 Fri, 17 May 2013 09:48:00 +0000 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229193#post_229193 Hello aardvark_65, For help on your issue you can try "Delete temporary update files" and disabling "DNS update". In order to analyze please provide us with newupdate log files and MSinfo output. Thank you. [signature] AVG 9/8.5 Free Editions Pokornyz Thu, 16 May 2013 14:03:00 +0000 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229191#post_229191 Hello BNRusso, We are happy to see that your issue is resolved. Thank you for posting back. [signature] AVG 2012 Free Edition Pokornyz Thu, 16 May 2013 13:37:00 +0000 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229187#post_229187 @ LauraLemana Please provide all the info requested in post #160217 above. AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063 AlanHow-To Articles | FAQ | Free Support AVG Update BIG AL 43 Thu, 16 May 2013 13:08:00 +0000 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229184#post_229184 Can you help me to remove my AVG 9.0 ?? Have a look @ the uninstall part of this Stickie post link AVG 9/8.5 Free Editions - Uninstall / Re-Install Instructions. AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063 AlanHow-To Articles | FAQ | Free Support AVG 9/8.5 Free Editions BIG AL 43 Thu, 16 May 2013 12:33:00 +0000 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229178#post_229178 Same.. I am also facing same issues over updating of AVG database..It still shows the same message..What are the other method to update it? http://www.bigdatacompanies.com AVG Update LauraLemana Thu, 16 May 2013 10:41:00 +0000 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229171#post_229171 Hello Rick_Yazwinski, There is no issue with our update servers reported. $ wget http://bguru.avg.cz/softw/13free/update --2013-05-08 12:11:33-- http://bguru.avg.cz/softw/13free/update Resolving bguru.avg.cz... 173.245.115.82 Connecting to bguru.avg.cz|173.245.115.82|:80... connected. HTTP request sent, awaiting response... Read error (Connection reset by peer) in headers. Retrying. That is correct behavior, you have to request some file(http://bguru.avg.cz/softw/13free/update/avg13infoavi ... AVG Update Pokornyz Thu, 16 May 2013 09:36:00 +0000 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229161#post_229161 I already did download the AVGClicknFix and I run it but It said I didn't turn off my firewall and I do not have access to my Internet,My internet runs smoothly and I did turn off my firewall..Can help me to remove my AVG 9.0 ?? AVG 9/8.5 Free Editions juicysky Thu, 16 May 2013 08:39:00 +0000 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229160#post_229160 Hello dave170, No, it has been solved in AVG 2011 version, it also should not occur in future versions. Thank you [signature] AVG 2011 Free Edition Pokornyz Thu, 16 May 2013 08:23:00 +0000 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229136#post_229136 Hello Freesiagal, In order to analyze your issue please provide us with more information (better description, screenshot, MSInfo output, etc). Thank you [signature] AVG 2012 Free Edition Pokornyz Wed, 15 May 2013 14:07:00 +0000 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229129#post_229129 Ubuntu 13.04.. I get the same problem with Ubuntu 13.04 Since it seemed to merely be complaining because write permissions were granted to the group, I clicked "ignore and continue." But, that did not solve the problem as the command line tool seems dependent upon other libraries which are not in Ubuntu 13.04 upon default installation: username@ubuntu:/opt/avg/av/bin$ ./avgctl --stat ./avgctl: error while loading shared libraries: libavgcomm.so: cannot open shared object file: No such ... AVG for Linux Rigby Wed, 15 May 2013 11:22:00 +0000 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229125#post_229125 This thread was moved into another topic. You can find it on http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229114. AVG 2011 Free Edition kowallis6 Wed, 15 May 2013 10:39:00 +0000 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229114#post_229114 Having problems getting rid of your software. Infection corrupted AVG and wouldn't uninstall properly. I've tried your uninstall tool. Still no luck with all downloads. Please direct on what I need to do. AVG Installation/Uninstallation kowallis6 Wed, 15 May 2013 07:41:00 +0000 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229109#post_229109 This is what worked for me!!!!.. First You Need to CLOSE Google Chrome!!! You Can do this two ways. 1.) Copy this and search it in your start menu C:\Program Files (x86)\AVG SafeGuard toolbar\ChromeRes Once there open the ChromeRes folder and change the "nt" file to "nt-old" 2.) Open Up "My Computer" > Open the C: Drive > Program Files (x86) > AVG SafeGuard toolbar> ChromeRes > Then change the "nt" file to "nt-old" AVG Network Protection drjones2020 Tue, 14 May 2013 20:40:00 +0000 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229091#post_229091 Hello all, I would like to let you know that your situation was transferred to our development. We will keep you informed in this thread as soon as our developers investigate the situation further. Thank you kw 82001 [signature] I find it amusing to be replying in May 2013 to a post from an AVG team member issued back in January 2012. I had a perfectly well functioning earlier edition of AVG free running in my wife's computer, and then I decided to upgrade to the 2013 release. ... AVG Network Protection POcust Tue, 14 May 2013 14:37:00 +0000 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229071#post_229071 Your post has been split away from where you incorrectly posted to form a new thread.. AVG 2013 & Win7.. This thread was moved into another topic. You can find it on http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229063. AVG 2012 Free Edition thagneill Tue, 14 May 2013 10:08:00 +0000 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229060#post_229060 OK debby-nj, No probs.. AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063 AlanHow-To Articles | FAQ | Free Support AVG 2011 Free Edition BIG AL 43 Mon, 13 May 2013 21:52:00 +0000 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229058#post_229058 Thanks Big Al! AVG 2011 Free Edition debby-nj Mon, 13 May 2013 21:08:00 +0000 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229057#post_229057 @ debby-nj DOES AVG 2011provide both anti-virus and anti-spyware protection? Yes.. he is running Adaware (live) and Spybot (Tea Timer) Definitely not recommended. You should only have 1-residential type protection installed on the system i.e. AVG. Any live protection in both Ad-Aware & Spybot should be disabled & if required only use these 2 utils for additional test scanning purposes. AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free ... AVG 2011 Free Edition BIG AL 43 Mon, 13 May 2013 20:20:00 +0000 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229054#post_229054 I am not very technical. My son has been using his PC for 3 years with no issues. It is now running very slow. He is running AVG 2011. DOES AVG 2011 provide both anti-virus and anti-spyware protection? I ask because he is also running Adaware (live) and Spybot (Tea Timer) and I want him to remove these to see if the PC speeds up. Of course if he is less protected that would not be a good thing. AVG 2011 Free Edition debby-nj Mon, 13 May 2013 19:18:00 +0000 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229053#post_229053 This thread was moved into another topic. You can find it on http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229052. AVG Network Protection mozart40 Mon, 13 May 2013 17:22:00 +0000 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229052#post_229052 An AVG Free update I did last week included a Program Update. Since then, the box (to the lower right) where I manually click for updates, always says "Protection is up-to-date" even after a couple of days. I only do manual updates (automatic updates are defeated). I have clicked the update box twice since the Program Update, and it appears to download new files---but much more quickly than before. How can I be sure it's updating the database, since it ALWAYS says I'm up to date now? AVG ... AVG Update mozart40 Mon, 13 May 2013 17:18:00 +0000 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229027#post_229027 Hello tbreece25, In order to analyze your issue please provide us with more information (screenshot, MSInfo output, etc). Thank you [signature] AVG 9/8.5 Free Editions Pokornyz Mon, 13 May 2013 10:48:00 +0000 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229015#post_229015 Hello grcgto, In order to analyze your issue please provide us with more information (better description, screenshot, etc). Thank you [signature] AVG 2012 Free Edition Pokornyz Mon, 13 May 2013 08:35:00 +0000 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229012#post_229012 Hello tigwelder56, In order to analyze your issue please provide us with more information (screenshot, MSInfo output, etc). Thank you [signature] AVG 2012 Free Edition Pokornyz Mon, 13 May 2013 07:57:00 +0000 http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=229007#post_229007 One solution.. i followed avg advice and downloaded 2013 version. It did not help. So i changed the file to a "read only" and it stopped growing. Performance is slowed though. AVG Network Protection Frank675 Mon, 13 May 2013 01:30:00 +0000