Hassle-Free Protection from AVG Anti-Virus Wins Over Northern New Mexico College
Ease of installation, management, and superior customer care are second to none
Newton, NC – November 13, 2008 - Northern New Mexico College (NNMC) is one of the oldest institutions of higher education in the state of New Mexico. NNMC operates two campuses, one located in Espanola and another in El Rito. 3,200 students and 200 staff depend on the school’s network of 700 workstations and 13 servers for effective management and operation. For the past eight years, the responsibility for maintaining the availability of the network has fallen to Patricia Borrego, Director of Management and Information Systems for NNMC.
The extent and importance of the network to the operation of the school means that a low-maintenance, high reliability security solution is high on Borrego’s list of priorities.
"What’s important to me about network security is that the solutions I deploy need to work reliably, not drain staff or computing resources, and not break the bank," she says. My team needs to focus its time on strategic projects and proactively developing new applications, not fixing the after-effects of a virus infection.
Re-evaluating virus protection requirements
As a matter of course, Borrego periodically reviews the choice of security protection to ensure the school continues to get the most cost-effective solution available.
"We had been using Norton for some while," she recalled. "While we were not experiencing any particular problems with it, I do like to review the alternatives. This time around, I compared Norton, McAfee, Trend Micro and AVG Anti-Virus as contenders."
In the end, Borrego finally chose AVG Internet Security Business Edition for three key reasons:
First, AVG Anti-Virus was highly recommended by one of the school’s instructors that used the software and was extremely impressed with the price-performance ratio.
Second, AVG Anti-Virus had an entire division dedicated to Education. With that came generous educational discounts and the purchasing flexibility that allowed her to buy the exact number of licenses she needed over time, rather than having to purchase everything up front or ‘round up’, as many suppliers do, resulting in unnecessary extra expense.
"AVG’s flexibility was ideal for our situation, as we wanted to start out with just 200 licenses to make sure we were making the right decision for the school as a whole," Borrego recalled.
Third, the proof of the pudding was in the eating. After deploying the first 200 licenses of AVG Anti-Virus and seeing how well it performed, Borrego and her team decided to make AVG Anti-Virus the school’s preferred security solution moving forward.
"AVG Anti-Virus proved to be easier to install and manage than Norton," said Borrego. It installs with no problem. It runs with no problem. It updates with no problem. So it solves my problem.
A Special Kind of Support
Since Borrego had never experienced any problems with installing or managing AVG Anti-Virus, she was barely aware of the free and unlimited US-based support AVG provides to all its Education customers. When it came time to upgrade to the latest version of AVG Internet Security Business Edition 9.0, she discovered just how helpful the product support team could be.
"I was trying to reach the help desk just to have them answer a few questions about 9.0 and for some reason I just couldn't get through on the phone," Borrego said. "So I emailed my query too and, within minutes, a support team member responded with the information I needed. It turns out I was dialing the wrong number! The support team answered all my questions and went out of their way to help."
AVG's responsiveness and deep knowledge of both the product and the particular issues for educational institutions left a lasting impression on her.
"I have to tell you, I was very pleasantly surprised that they got back to me so quickly. I can't imagine getting that level of responsiveness and personal service from the other vendors," she said.
AVG is a global security software maker protecting more than 110 million consumers and small businesses in 170 countries from the ever-growing incidence of web threats, viruses, spam, cyber-scams and hackers on the Internet. AVG has nearly two decades of experience in combating cyber crime and one of the most advanced laboratories for detecting, pre-empting and combating Web-borne threats from around the world. Its free, downloadable software allows novice users to have basic anti-virus protection and then easily upgrade to greater levels of safety and defense when they are ready. AVG has nearly 6,000 resellers, partners and distributors globally including Amazon.com, CNET, Cisco, Ingram Micro, Play.com, Walmart, and Yahoo!.
AVG protects more than 1 million machines in schools across the globe. The AVG for Education division offers exclusive discounts and pricing for Education institutions as well as free and unlimited support to all AVG Education customers. For more information, visit www.avg.com.