FAQ

1. If you purchased AVG through the AVG Online store, you were taken to a Thank You page containing your AVG License Number and a download link. Both the AVG License Number and the download link are also sent to your registered e-mail address within 48 hours from the purchase.
2. If you purchased AVG through Digital River GmbH (Element5) (our e-commerce partner), the AVG License Number was sent to your registered e-mail address within 48 hours after the payment has been processed. 

If you have not obtained the confirmation e-mail with your AVG License Number, kindly check your spam filter settings in order to receive e-mails from AVG Technologies (www.avg.com, ...@avg.com).

If you are not able to find the e-mail with the license information, please contact our AVG Customer Services, and we will resend your AVG License Number to you. If you do not receive a confirmation that your request was obtained, please submit the request again and provide an alternate e-mail address.

When you purchase an AVG product, you will be supplied with either AVG Sales Number or AVG License Number.
If you have been supplied with AVG License Number then you must install your product (using the AVG License Number) immediately. This will allow you to enjoy the full license period.

If you have been supplied with AVG Sales Number, there is no time limit on installing the product. Upon installation of your product using AVG Sales Number, a 30-day period begins during which the AVG Sales Number must be registered. Upon registration, the AVG License Number (with 1 or 2-year license period) will be sent to your registered email account. Then you will have to activate your AVG installation with the newly received AVG License Number. It can be easily done by following these steps: 

• Run AVG by clicking on the AVG icon on your desktop or in your system tray bar.
• From the Help drop-down menu select Reactivate.
• Enter your license number in the AVG License Number field and click on Activate.
• Please use the copy and paste method instead of typing the AVG License Number to avoid any possible mistakes.

In the event when you have both AVG Sales Number and AVG License Number, please use the AVG License Number.

Also remember to print out and save your AVG License Number for a future reference.

To use the copy & paste method please follow these steps: 

• Mark the AVG License Number (this field will change color).
• Press and hold CTRL and then press key "C" (this is the copy).
• Place the cursor on the position where you would like to paste the copied information.
• Press and hold CTRL and then press the key "V" (this is the paste).
• The information will be copied to the place you have placed the cursor. 

Instructions how to locate and copy your AVG License Number from installed AVG software are available here.

Please first check:

• Whether you have downloaded and installed the correct edition of AVG software that you purchased.
• If you have the correct date/year set up in your system. System date can be checked this way:
    - Start -> Control Panel -> Date and Time
  Please select the correct date and click the OK button to confirm.
• If you have entered the AVG License Number correctly by using the Copy and Paste method.

To download AVG products please click on this link. 

To install AVG please follow the steps below:

1. Please choose your AVG product from the list displayed and click on the Paid version link. 
2. On the next page, the installation file corresponding to your AVG product will be shown, save this file to your desktop. 
3. Then double-click the file on your desktop and follow the steps indicated in the setup program to begin installing your AVG. 
4. You will be prompted to enter your AVG License Number during the installation process. 
5. It is recommended to use the Copy and Paste method to insert the AVG License Number during the installation process:

• Highlight the license number (this will change the color).
• Press and hold CTRL and then press the C key (this is the copy function).
• Place your cursor where you would like to paste the copied information.
• Press and hold CTRL and then press the V key (this is the paste function).
• The information will be copied from the previous place to the place you have moved your cursor to.

If you are still experiencing problems, please contact AVG Customer Services and be sure to include your AVG License Number.