FAQ

If scanning of your e-mail messages takes a long time and the Anti-Spam component is installed, we recommend that you disable the on-line checking option in Anti-Spam configuration or set it up to the lowest level. Please note that the level of your protection is not affected significantly.

To disable the on-line checking option please follow these steps: 

• open AVG User Interface
  
• from the top menu "Tools" select "Advanced settings" option
  
• use double-click on the "Anti-Spam" item to expand its settings
  
• click on the "Performance" option
  
• untick the "Enable on-line checking" option

You can change the Engine performance settings up to the lowest level on the same dialog as follows:

• move the slider to the "Low memory" position
• then confirm the settings by clicking on the "OK" button

If there are some SPAM e-mails which are not detected by AVG Anti-Spam please add the senders' e-mail address (or whole domain) to the Blacklist*. You can do it this way:

• Open AVG User interface
• From top menu "Tools" select "Advanced settings" option
• Double-click the "Anti-Spam"  to expand the tree structure
  
• Select the "Blacklist" option and then click on the "Edit" button
• Enter the e-mail address (or domain) you want to be blocked - e.g. name@domain.com or just domain.com
  
• Confirm by clicking on the "OK" button

* If there is some correct e-mail marked as a SPAM, you can add the senders' e-mail address to the Whitelist the same way.

You can also train the Anti-Spam component to recognize similar spam e-mails next time they come. Please do the following to train the Anti-Spam component:

• Open AVG User interface
• From top menu "Tools" select "Advanced settings" option
• Double-click the "Anti-Spam"  to expand the tree structure
  
• Select the "Settings" option and then click on the "Train Anti-Spam" button
  
• There are some possibilities available (every possibility is enabled only if the appropriate e-mail client is installed):
• Folder with EML files
• MS Office Outlook
• Windows Mail (Outlook Express)
• The BAT!
• Mozilla Thunderbird
• Choose if you want to train for SPAM or HAM (wanted e-mails)
• Choose the program and exact path/folder where spam or correct e-mails are stored
• Use the "OK" button to close all dialogues and save the configuration

If you want to add some senders' e-mail address (or whole domain) to the Blacklist. You can do it this way:

• Open AVG User interface
• From top menu "Tools" select "Advanced settings" option
• Double-click the "Anti-Spam" to expand the tree structure
• Select the "Blacklist" option and then click on the "Edit" button
• Enter the e-mail address (or domain) you want to be blocked - e.g. name@domain.com or just domain.com
• Confirm by clicking on the "OK" button

From now, all e-mails received from the e-mail address (domain) that is "blacklisted", will be ALWAYS marked as SPAM.

If you want to add some senders' e-mail address (or whole domain) to the Whitelist. The procedure is similar as for Blacklist:

• Open AVG User interface
• From top menu "Tools" select "Advanced settings" option
• Double-click the "Anti-Spam" to expand the tree structure
• Select the "Whitelist" option and then click on the "Edit" button
• Enter the e-mail address (or domain) you want to be allowed - e.g. name@domain.com or just domain.com
• Confirm by clicking on the "OK" button

You can also use the "Import" button, which will allow you to import e-mail addresses from Windows Address Book or Microsoft Office automatically.

From now, all e-mails received from the e-mail address (domain) that is "whitelisted", will be NEVER marked as SPAM.