FAQ

The whole computer scan may be launched in diverse ways. Please select the more pleasant one:

1. Launch the complete test by clicking on the "Computer scanner" button

• Please open the AVG program.
• Click on the "Computer scanner" button from navigation panel located on the left hand side.
• Then please click on the "Scan whole computer" option.
• Now the complete test of your computer is running.

2. Launch the complete test from "Tools" menu

• Please open the AVG program.
• Click on the "Tools" menu located at the top of window.
• Select the "Scan computer" option from the menu.
• The complete scan of your computer will start immediately.

Note:
Automatic daily test plan is part of default AVG configuration. It is therefore usually not necessary to run the test manually, unless you disabled the default test plan. To check whether the automatic daily test is enabled, please proceed as follows:

• Open AVG program.
• Click on the Computer scanner in the left part of the window.
• In the list of Scheduled scans, there will be displayed the time of the next scan.
• In case the Scheduled scan is set to Disabled, double-click on it and tick the option Enable this task.

The scan of specific folders may be launched in two ways. Please select the more pleasant one:

1. Launch the complete test by clicking on the "Computer scanner" button

• Please open the AVG program
• Click on the "Computer scanner" button from navigation panel located on the left hand side
• Then please click on the "Scan specific files or folders" option
• Tick off all folders that may be scanned by AVG
• To start the test please click on the "Start scan" button

2. Launch the complete test from "Tools" menu

• Please open the AVG program
• Click on the "Tools" menu located at the top of window
• Select the "Scan selected folder ..." option from the menu
• Tick off all folders that may be scanned by AVG
• To start the test please click on the "Start scan" button

When AVG detects a virus in a file, it attempts to remove such file with the access rights of the user who executed the test, or tried to access the file. In case this is not possible due to limited permissions (e.g. you can open the file but can not modify it or delete it), AVG can attempt to remove the file under different user account with higher permissions.

When you select the option "Remove threat as power user", you are asked to enter Windows user name and password for a different user account. In typical situation, administrator user name and password can be used, however this depends on the user accounts you have available on your computer.

To check under which user account are you logged into Windows and which other accounts are available, you  can refer to the FAQ topic 1196.

Settings of the item "Removable device scan" are available in the Advanced settings of AVG, under the "Scans" item.

When you choose the "Removable device scan" item the dialog allows you to specify parameters for scan of removable devices. It is needed to check the "Enable removable device scan" checkbox to activate this feature. If you do this, upon every connection of any removable device to your computer (for example USB flash drive) this device will be automatically scanned for viruses and/or spyware. If you disconnect the removable device during the scan, the scan will be interrupted (and will start again after next connection of the removable device).

Since recent program update, AVG may be reporting less scanned objects during a scan than before (e.g. 200.000 instead of 300.000). The reason for the difference in number of scanned objects is caused by the fact, that the latest AVG version (8.0.227 and newer) does not count all scanned registry entries.

This change in counting of scanned objects has no effect on the security or completness of the test.