FAQ

• Please download the latest installation file of the appropriate edition that you have ordered: 

AVG Anti-Virus 8.5

AVG Internet Security 8.5
AVG Anti-Virus plus Firewall

• When you are prompted, please do not open this file directly from the Internet, but click "Save" button and choose location where installation file should be stored. We recommend saving the file to the Desktop.
• Reboot your computer.
• Locate the downloaded AVG installation file (it has a four color square icon and its name starts with AVG...) and launch the installation by double-clicking on it.
• Follow the installation wizard.
• Enter your license number when you are asked (we recommend that you use copy&paste method to enter this license number into the installation form).
• If AVG asks you for a computer restart, please do so. 

If there is any problem installing AVG, our technical support need to get the AVG installation log file to find out why AVG cannot be correctly installed on your computer.

To send us this file, please do the following:
Click Start -> Run, type %tmp% and press OK button. Please find a file called "avg8inst.log" in the Explorer's window that will appear on the screen and send it to our technical support

Please let us inform you that you should download the installation file according to the edition of AVG you have obtained. In case you are not sure which edition it is, please download the installation file of AVG Internet Security.

Installation files are available here:

AVG Anti-Virus
AVG Internet Security
AVG Anti-Virus plus Firewall

Detailed instructions how to install our products may be found in our FAQ too: How to download and install AVG products.

To solve this issue, please try to remove the content of Temporary Internet Files (open Internet Explorer ->Tools menu -> Internet Options -> Temporary Internet Files section -> Delete Files button -> Delete All Offline Content).
Then please reboot your computer and try to download the latest installation file of the appropriate edition that you have ordered:

AVG Anti-Virus 8.0

AVG Anti-Virus plus Firewall 8.0

AVG Internet Security 8.0

In case you are using some security application for web content filtering (CyberSitter, Content Watch ...) please make sure the following AVG websites is set as a trusted one (so files coming from it are not filtered / modified) or try to temporarily turn the content filtering application off.

[www.avg.com]
[akamai.avg.cz]
[update.avg.cz]
[download.avg.com]

If the problem still persists, it might be caused by unstable Internet connection. We would like to recommend you to use some download manager application to download AVG installation file like GetRight (www.getright.com) or Internet Download Manager (www.internetdownloadmanager.com).

You can of course use any application available through some popular download portals:

www.snapfiles.com
www.download.com

In case of any other questions, please feel free to contact our technical support, for help and closer information about applications above please contact application vendor.