FAQ

In some unique cases, it is possible that your connection to the e-mail server will be blocked after installation of AVG. To find the cause of this issue, please try to disable AVG Firewall and E-mail Scanner. These two components can affect your e-mail client connection. To disable them, please refer to FAQ 1209.

In case disabling one or both of these components did help, please contact our technical support for further assistance.

If you can not download your e-mails after disabling the Firewall and E-mail Scanner, it is possible that there is some conflict between AVG and another application on your computer. In such case, please uninstall AVG temporarily and contact our technical support with as detailed description of the issue as possible.