AVG tools and diagnostic utilities 2012
Here you can find AVG tools or diagnostic utilities used to solve issues with the AVG program or to gather more specific information for technical support. They can be downloaded by clicking the respective tab and name of requested tool.
Please note, that utilities on this page are related to AVG 2012.
- If you need utilities that can be used with AVG 2011 click here
- If you need utilities that can be used with AVG 9.0 click here
- If you need utilities that can be used with AVG 8.5 click here
Please note that usage of these tools without approval or recommendation of AVG technical support is at your own risk. AVG Technologies shall not bear any responsibility in case of an unapproved usage of these tools.
AVG Diagnostics (Self-extracting archive)
AVG Diagnostics file (runner.avgdx) packed in self-extracting archive. It can be used to gather detailed information about the AVG program. Gathered information can be directly sent to technical support by using this tool.
AVG Diagnostics manual sending
This tool will collect AVG Diagnostic data and will upload them to AVG FTP Server.
DelRep
Used when AVG program is correctly installed but Windows Security Center reports that there is no anti-virus present.
File upload
By using this tool you can upload up to three files or folders to the AVG FTP server.
Fix_MSO
If you use Microsoft Outlook program and you experience an error message that registration of AVG plugin failed, the tool provided should rectify the situation.
AVGDbg
Serves to enable debug logging of various AVG components. After inducing the issue, created logfile can be sent to AVG Technical Support via the AVG Diagnostics tool.
AvgRemover
If a classic uninstallation of AVG program fails, this tool can remove all AVG related folders, files, registry entries and services from the system.
DiagnoseSetup
If the installation fails with the "Cannot start service ..." error, this tool gathers detailed information about the installation process. These information are used for thorough analysis on AVG Technical Support.
Reset_Access
When the AVG installation fails with the "Permission denied... error", this tool fixes permissions to access many of needed registry keys when AVG is being installed. After execution of this tool, installation of AVG should be possible.
MSVC installation issues
This Free AVG Solution is able to check the host system, download and install the respective MSVC++ version and start the AVG installation (downloaded from our servers or found in the host system) with parameter /noredists.
MSVC installation issues (AVG Free)
This Free AVG Solution is able to check the host system, download and install the respective MSVC++ version and start the AVG Free installation (downloaded from our servers or found in the host system) with parameter /noredists.
AvgFwDiag
AVG Firewall diagnostic utility serves to gather detailed information about AVG Firewall and blocked communication. Information can then be sent for analysis to AVG Technical Support.
Delete_Ndis
The registry file serves to remove specific registry entries from the system in case the AVG firewall configuration is corrupted. After execution of this file, AVG repair installation should rectify the issue.
Get_FwNdis_noAVG
As the Get_Fwndis utility, this tool gathers important information about the system settings but even if the AVG program is not installed. These information can be then sent for analysis to AVG Technical Support.
AvgUpdTest
A set of diagnostic tools used when AVG update does not work correctly. Gathered information are sent to Technical Support automatically via the AVG Diagnostics tool (AvgDiag).
FlushDNS
Used in case of problems with AVG update, this tool "flushes" DNS Resolver cache. After the "flush" it is possible that the update will work again.
GetNetcheck
This tool check the state of a network connection and sends the gathered information to AVG Technical support via the AVG Diagnostics tool (AvgDiag).
Avgproci
Used mostly in case of virus infection, this tool gathers information about currently running processes thus uncovering possible suspicious files. Gathered information can be sent for analysis to AVG Technical Support.
GenCTF2012
GenCTF2012 tool can be used to generate new control files (CTF files) for downloaded update .bin files. When you run the GenCTF2012 tool over the folder where update .bin files are located, new control files will be created in this folder. Then it is possible to update AVG.
