General Information

Weekly Overview: 22/2013

Fri, 14 Jun 2013 13:51:00 +0000

False positive alarms We noticed a couple of false positive alarms reported on forums in the past week. Any AntiVirus software may detect a legitimate application sometimes when a part of its code is similar to a code in newly created malware. AVG implements advanced anti-false mechanisms to minimize risk of false alarms to prevent this. We have prepared the AVG detects infection on file that I suppose to be clean article for such rare coincidence when AVG detects a clean file. Installation ...

Weekly Overview: 21/2013

Fri, 07 Jun 2013 17:09:00 +0000

First beta of AVG 2014 is available First beta version of AVG 2014 is now available for testing! We’re happy to introduce a set of new features and improvements in our next major version. Apart from further security and performance tweaks we also added a new feature allowing you to delete your files permanently and securely from your hard drive. Visit AVG Beta portal if you are interested in early testing of new version of AVG or just want to find out more. Improve Your Web Protection ...

Weekly Overview: 20/2013

Fri, 31 May 2013 10:25:00 +0000

Improve Your Web Protection AVG users may receive pop-up with the “Improve Your Web Protection” message (screenshot). This offer provides automatic installation of the AVG toolbar that provides protection against malicious websites, AVG Do Not Track feature and AVG secure search. Click the Decline in case you do not want to improve your web protection. Where can I find my license number? AVG license number is required in some cases (e.g. AVG installation, license renewal, ...). We have ...

Weekly Overview: 19/2013

Fri, 24 May 2013 14:10:00 +0000

AVG Toolbar and Secure Search uninstallation If you want to completely remove the AVG Secure Search and/or AVG Toolbar and associated browser changes, please follow the How to remove AVG Toolbar, homepage and Secure Search from your browser article where you can find detailed instructions. AVG Trial expired During the expiration of AVG Trial version, you will receive the “Don’t lose your AVG protection!” message (the wording may vary; screenshot). There are two options how to resume AVG ...

Weekly Overview: 18/2013

Fri, 17 May 2013 14:27:00 +0000

AVG Image Shrink & Share Please welcome the AVG Image Shrinker - new member of AVG for mobile family. AVG Image Shrinker is a free application for Android which helps you to save storage space and reduce mobile data usage when you upload and share pictures with family, friends and colleagues! Don’t hesitate trying it now. AVG Firewall is missing AVG 2013 users are often confused why Firewall shows the ACTIVATE NOW status (screenshot). We would like to let you know that this is not an ...

Weekly Overview: 17/2013

Fri, 10 May 2013 13:55:00 +0000

AVG Memory & Cache Cleaner We would like to announce newcomer to AVG’s mobile products – the AVG Memory & Cache Cleaner. AVG Cleaner lets you quickly erase and clear your browser, call and text histories, as well as identify and remove unwanted cached app data from both the device’s internal memory and the SD card. This all is covered in one easy to use and most importantly free app which is available on Google Play. VProtect Application Please be informed that process vprot.exe (VProtect ...

Weekly Overview: 16/2013

Fri, 03 May 2013 13:52:00 +0000

AVG requesting system restart repeatedly AVG users reported that AVG is requesting restart repeatedly after completing the AVG update process. This issue is likely caused by certain update files could not been renamed for some reason. Please proceed as follows to rectify the situation: 1. Navigate to the following folder (some files and folders are hidden by default operating system configuration): C:\ProgramData\avg\cfg\ …or (if using Windows XP): C:\Documents and Settings\All ...

Weekly Overview: 15/2013

Fri, 26 Apr 2013 13:02:00 +0000

AVG Trial expired During the expiration of AVG Trial version, you will receive the “Don’t lose your AVG protection!” message (the wording may vary; screenshot). There are two options how to resume AVG protection once the trial expires. 1) You can purchase a license for the advanced protection you were enjoying. 2) You can remove the Trial version and install AVG Free for continued basic protection Strange rootkit detected? Recently, a few AVG users reported unknown rootkit infection ...

Weekly Overview: 14/2013

Fri, 19 Apr 2013 13:59:00 +0000

Anti-Rootkit: Driver Not Found The "You are not protected! Anti-Rootkit: Driver not found" and/or "Anti-Rootkit kernel-mode driver not found" error messages are displayed when AVG Anti-Rootkit driver is corrupted or missing. We recommend to run the complete reinstallation of AVG in such cases. Toolbar_log.txt The AVG Toolbar log file (toolbar_log.txt) may rapidly increase its size under specific circumstances. The symptoms are computer slowdown, decreasing disk space and slowed-down internet ...

Weekly Overview: 13/2013

Fri, 12 Apr 2013 14:12:00 +0000

iTunes library is missing Some of you reported that iTunes library is missing lately. We would like to inform you that new virus database (3162/6241) which contains fix was released today via automatic update. It is recommended to restore previous backup of iTunes library if it was removed. There are two options how to restore iTunes library: A. From manually created backup. B. From automatic backup. - 1. Display hidden folders and show file extensions. - 2. Navigate to iTunes library folder ...

Weekly Overview: 12/2013

Fri, 05 Apr 2013 15:45:00 +0000

iTunes library is missing Some of you reported that iTunes library is missing lately. We’d like to inform you that fix was released on 5th of April via automatic database update. Your iTunes library should be back after the update but library may have been already overwritten by iTunes. It is recommended to restore previous backup in such cases. There are two options how to restore iTunes library: A. From manually created backup. B. From automatic backup. - 1. Display hidden folders and ...

Weekly Overview: 11/2013

Fri, 29 Mar 2013 15:54:00 +0000

AVG needs to be updated Some of you may receive pop-up (screenshot) that their AVG needs to be updated. This pop-up is legitimate and related to the latest AVG 2013 Service Pack 1 update. It is recommended to install this update. AVG Anti-Theft service The AVG Anti-Theft service is designed to help and support AVG AntiVirus for Android users in case their mobile device is lost or stolen. This feature needs to be registered and requires active internet connection on your device. It is ...

Weekly Overview: 10/2013

Fri, 22 Mar 2013 13:56:00 +0000

AVG 2013 Service Pack 1 released We are happy to announce that the AVG 2013 Service Pack 1 (build 2013.0.3258 and higher) was released recently. This update contains many bug fixes, improvements and also new feature (Release Notes). AVG Quick Tune is now part of all paid versions of AVG. AVG Quick Tune keeps your PC running smoothly by regularly defragmenting your hard drive, removing junk files, eliminating broken short cuts and repairing your registry keys. Please download latest installation ...

Weekly Overview: 9/2013

Mon, 18 Mar 2013 15:13:00 +0000

Where can I send an Android malware app or false positive samples We have prepared the Where can I send an Android malware app sample? article for situations when you have found a malicious Android app or AVG for Android (Mobilation) falsely detected legitimate application. AVG Toolbar and Secure Search uninstallation If you want to completely remove the AVG Secure Search and/or AVG Toolbar and associated browser changes, please follow the How to remove AVG Toolbar, homepage and Secure ...

Weekly Overview: 8/2013

Thu, 07 Mar 2013 11:30:00 +0000

Toolbar_log.txt The AVG Toolbar log file (toolbar_log.txt) may rapidly increase its size under specific circumstances. The symptoms are computer slowdown, decreasing disk space and slowed-down internet connection. We have found source of the issue and fix was already released as AVG Toolbar update. If you are still having any of described symptoms please follow the Slowdown of computer or internet connection and decreasing disk space article. Installation/upgrade to AVG 2013 is failing ...

Weekly Overview: 7/2013

Fri, 01 Mar 2013 14:52:00 +0000

Weekly Overview: 6/2013

Wed, 20 Feb 2013 16:04:00 +0000

AVG PC TuneUp 2013 trial has expired Once the AVG PC TuneUp trial expires, you will receive the “Keep your PC in tip-top condition – always!; Your trial period has expired!” pop-up (screenshot). To stop this pop-up you can either purchase AVG PC TuneUp license and activate it or uninstall AVG PC TuneUp. ScriptHelper.exe After installation of AVG program, you may encounter the “A website wants to open web content using this program on your computer; Name: ScriptHelper.exe; Publisher: ...

Weekly Overview: 5/2013

Fri, 15 Feb 2013 15:54:00 +0000

ScriptHelper.exe After installation of AVG program, you may encounter the “A website wants to open web content using this program on your computer; Name: ScriptHelper.exe; Publisher: AVG Technologies” message when running Internet Explorer (screenshot). To remove this message, tick the “Do not show me the warning for this program again” option, and then click Allow. Please follow this article if this message is still displayed when running the Internet Explorer. Activation of new AVG PC ...

Weekly Overview: 4/2013

Tue, 12 Feb 2013 14:05:00 +0000

Planned maintenance of AVG Forums

Fri, 08 Feb 2013 13:49:00 +0000

Hi all, We'd like to inform you that AVG Forums will be undergoing through planned maintenance on Saturday, February 9th, 6:00 AM - 12:40 AM CET (1:00 AM - 7:40 AM EST). You may expect availability and login issues during this time. Do not hesitate contacting the AVG Customer Care experts in urgent cases. Thank you for your understanding.

Weekly Overview: 3/2013

Thu, 31 Jan 2013 15:19:00 +0000

Strange AVG file names Several users were confused by strangely named AVG files, mostly the “ROC_JAN2013_TB.exe” file lately. If unsure about a certain file, we recommend checking its digital signature as follows (screenshot): - Right-click the respective file and select Properties from the context menu. - Switch to the Digital Signatures tab. - Verify that the file is signed by trusted authority. If unsure about an unsigned suspicious file, please send it to our virus specialists for analysis ...

Weekly Overview: 2/2013

Wed, 23 Jan 2013 14:58:00 +0000

Enable Web Protection for better and safer Internet experience (free) AVG Free users may receive pop-up with the “Enable Web Protection for better and safer Internet experience (free)” message (screenshot). This offer provides automatic installation of the AVG toolbar that provides protection against malicious websites, AVG Do Not Track feature and AVG secure search. Please find more in the Message: "Enable Web Protection for better and safer Internet experience (free)" article. Installation ...

Weekly Overview: 1/2013

Wed, 16 Jan 2013 11:01:00 +0000

Installation/upgrade to AVG 2013 is failing In some cases installation of AVG 2013 is failing. Please click Go online to learn about this issue in the AVG installation error dialogue which will show specific instructions, if available. We have prepared the AVG installation is failing article which can help you if no specific solution is provided. AVG Toolbar and Secure Search uninstallation If you want to completely remove the AVG Secure Search and/or AVG Toolbar and associated browser ...

Christmas holidays 2012

Wed, 19 Dec 2012 12:29:00 +0000

Hello everyone, We would like to inform you that AVG Forums will not be moderated by AVG staff during Christmas holidays (December 20th, 2012 through January 2nd, 2013). In urgent cases please contact AVG customer care experts who are available 24/7. Thank you for visiting AVG Forums and using AVG products in the past year. We all wish you a Merry Christmas and a very Happy New Year 2013. Yours, AVG

Weekly Overview: 51/2012

Wed, 19 Dec 2012 09:37:00 +0000

Installation/upgrade to AVG 2013 is failing In some cases installation of AVG 2013 is failing. Please click Go online to learn about this issue in the AVG installation error dialogue which will show specific instructions, if available. We have prepared the AVG installation is failing article which can help you if no specific solution is provided. Activation of new AVG PC TuneUp AVG PC TuneUp 2013 uses new format of the license number therefore cannot be activated with AVG PC TuneUp 2012 ...

Weekly Overview: 50/2012

Thu, 13 Dec 2012 09:03:00 +0000

Total object scanned: 0 Some of you have reported that AVG 2013’s Whole computer scan is instantly completed with Total object scanned: 0 (screenshot). We would like to inform you that update with fix for this issue was released to AVG Beta program recently. Please go to http://beta.avg.com and download beta of AVG 2013 Small Update 3 today. Running repair installation with downloaded package is recommended (your full license number may be required). Strange AVG file names Several users ...

Weekly Overview: 49/2012

Tue, 04 Dec 2012 12:42:00 +0000

Switch AVG Trial to AVG Free Once your AVG Trial version expires, “You have lost your AVG protection! Your AVG protection has expired.” error message is displayed, you have two options how to resume AVG protection. 1) You can remove the Trial version and install AVG Free for continued basic protection. 2) You can purchase a license for the advanced protection you were enjoying. My computer is infected Many users are asking us how to proceed when they have a suspicion that their computer ...

Weekly Overview: 48/2012

Tue, 27 Nov 2012 16:26:00 +0000

Windows 8 compatibility We would like to inform you that the AVG 2013 is fully compatible with all versions of Windows 8 except the RT version. You may find more information regarding this topic in the FAQ 5310. Strange rootkit detected? Recently, a few AVG users reported unknown rootkit infection detected. Although rootkit techniques could be used by legitimate applications for various purposes (e.g. copy protection), we recommend thorough checking the system if unsure, whether there ...

Weekly Overview: 47/2012

Wed, 21 Nov 2012 16:04:00 +0000

Transfer your AVG to new computer We would like to inform you that it is possible to transfer your purchased AVG program from one computer to another at any time during the license period. Please find complete transfer procedure in the FAQ 404 or ask AVG customer care experts if more information is required. AVG Secure Search uninstallation Please find AVG Secure Search toolbar and associated browser changes removal instructions in the FAQ 5200. Do not hesitate to contact AVG customer care ...

Weekly Overview: 46/2012

Wed, 14 Nov 2012 15:24:00 +0000

Windows cannot boot Some AVG users reported booting issues after AVG 2013 installation. This issue was caused by the AVGIDSAgent service. We would like to inform you that this issue is resolved in the latest AVG 2013.0.2793 version. Please update your AVG to resolve this issue or follow this post in case that the boot issue persists. Do not hesitate contacting AVG Customer Care experts or AVG Forums if further assistance is needed. New AVG Mobilation We would like to introduce the new AVG ...