AVG Installation Guide

AVG 2012 INSTALLATION GUIDE

This document will guide you through the AVG 2012 installation process, in particular:

Introduction
License activation
System state check
Installation type selection
Components selection
AVG Security Toolbar
Installation progress
Issues with AVG 2012 installation

Introduction

The AVG installation wizard will walk you through the process of installing or uninstalling AVG on your computer. We recommend that you always use the latest installation file. This will guarantee that you have the highest possible level of protection, and fewer update files will need to be downloaded following the installation.

Either a full installation file or AVG Online installer can be downloaded. While the full installation file is a large file to download and contains all files needed for AVG installation, AVG Online installer is small and downloads only the files necessary to install the purchased edition of AVG.

Please note that the steps mentioned below are similar for both installation file types. Any differences in the installation process between these two file types will be described in the respective step.

The first step is to select the language you want to use during the AVG installation process. The initial dialog contains a drop-down menu with all language options for the setup. Later on, it will be possible choose which languages will be installed with the product. You can then switch between the selected languages after AVG is installed.

The welcome screen also contains the license agreement. The AVG license agreement is a legal document specifying the conditions of AVG software usage. To proceed with the installation, you need to go through the license agreement and click Accept.

License activation

Now you need to enter your AVG license number. We recommend that you copy and paste the license number from the e-mail we sent you after the purchase.

After the license is entered, click Next to proceed to the next step.

System state check

The installation wizard will now check whether there are any incompatible applications on your computer. If such an application is detected, the installation wizard will inform you. We recommend uninstalling any detected incompatible software to prevent future problems with stability or computer performance. After doing so, please restart the AVG installation.

If no incompatible application is found, the installation will proceed to the next step automatically.

Installation type selection

Depending on whether AVG is already present on your computer, you will be offered different options in this step.

If there is no previous version of AVG installed on the computer, you will be able to choose between the Quick Install and Custom Install options:

• Quick Install is the recommended choice for most users and will not prompt you for a detailed configuration.
• With the Custom Install option, you can change installation settings, manually select the AVG components you wish to install, etc.

If AVG software is already installed on the computer, you will be presented with three different choices:

• The Add or remove components option will allow you to install additional components to your AVG (e.g. when you are upgrading to a higher AVG edition), or to remove components in case you do not want to use them.
• The Repair installation option can be used to fix AVG by replacing corrupted or missing files in the installed AVG software.
• The Uninstall product option will remove the installed AVG.

After choosing one of the available options, click Next  to proceed to the next step.

Components selection

This step is only displayed if you previously selected the Custom installation or Add or remove components options. You can skip this dialog (by clicking Next) if it does not concern you.

This dialog allows you to choose what parts of AVG will be installed. You can select or deselect any of the options. If the check box next to the item is not checked, the relevant part will not be available after the installation is completed. If the check box is checked, the option will be installed. In addition to the components designed for protecting your computer from security threats, the Additional installed languages option allows you to choose which languages can be available in AVG after installation. The language used in the installation wizard is always used as the default selection.

Note: You may see a different number of components when installing your AVG. The available components are displayed based on the AVG edition you have purchased.

Click Next to proceed with the installation.

AVG Security Toolbar

You will be asked whether you want to install the AVG Security Toolbar. This is a browser add-on for Internet Explorer and Mozilla Firefox, which provides quick access to AVG LinkScanner settings.

After you click the Next button, the installation process will begin.

Installation progress

Please wait while the files are being copied on the computer (the window may become non-responsive for a short period during the installation). If you are using the AVG Online Installer, all needed files will be downloaded now.

After the installation is finished, the installation result will appear. The result screen also enables you to register the program to get up-to-date product information and news.

You will be asked to restart the computer at this point. Please restart the computer as some parts of AVG will not be able to work correctly until this is done.

Congratulations, your AVG 2012 is now installed.

Issues with AVG 2012 installation

If you encounter any issue while installing AVG, please contact AVG Customer Services using the web form. To provide us with the most complete information, thereby allowing us to provide you with a solution in the shortest possible time, please attach the AVG installation log files to your request:

1. Open the following folder:
• for Windows XP:
  C:\Documents and Settings\All Users\Application Data\MFAData\logs\
• for Windows Vista / Windows 7:
  C:\ProgramData\MFAData\logs\
2. In this folder locate "mfa-yyyymmdd-xxxxxx.log" and "msi-yyyymmdd-xxxxxx.log".
3. Send all files to AVG Customer Services.

AVG 2011 INSTALLATION GUIDE

This document will guide you through the AVG 2011 installation process, in particular:

Introduction
License activation
System state check
Installation type selection
Components selection
AVG Security Toolbar
Installation progress
Issues with AVG installation

Introduction

The AVG installation wizard will walk you through the process of installing or uninstalling AVG on your computer. We recommend that you always use the latest installation file. This will guarantee that you have the highest possible level of protection, and fewer update files will need to be downloaded following the installation.

Either a full installation file or AVG Online installer can be downloaded. While the full installation file is a large file to download and contains all files needed for AVG installation, AVG Online installer is small and downloads only the files necessary to install the purchased edition of AVG.

Please note that the steps mentioned below are similar for both installation file types. Any differences in the installation process between these two file types will be described in the respective step.

The first step is to select the language you want to use during the AVG installation process. The initial dialog contains a drop-down menu with all language options for the setup. Later on, it will be possible choose which languages will be installed with the product. You can then switch between the selected languages after AVG is installed.

The welcome screen also contains the license agreement. The AVG license agreement is a legal document specifying the conditions of AVG software usage. To proceed with the installation, you need to go through the license agreement and click Accept.

License activation

Now you need to enter your AVG license number. We recommend that you copy and paste the license number from the e-mail we sent you after the purchase.

After the license is entered, click Next to proceed to the next step.

System state check

The installation wizard will now check whether there are any incompatible applications on your computer. If such an application is detected, the installation wizard will inform you. We recommend uninstalling any detected incompatible software to prevent future problems with stability or computer performance. After doing so, please restart the AVG installation.

If no incompatible application is found, the installation will proceed to the next step automatically.

Installation type selection

Depending on whether AVG is already present on your computer, you will be offered different options in this step.

If there is no previous version of AVG installed on the computer, you will be able to choose between the Quick Install and Custom Install options:

• Quick Install is the recommended choice for most users and will not prompt you for a detailed configuration.
•  With the Custom Install option, you can change installation settings, manually select the AVG components you wish to install, etc.

 

If AVG software is already installed on the computer, you will be presented with three different choices:

• The Add or remove components option will allow you to install additional components to your AVG (e.g. when you are upgrading to a higher AVG edition), or to remove components in case you do not want to use them.
• The Repair installation option can be used to fix AVG by replacing corrupted or missing files in the installed AVG software.
• The Uninstall product option will remove the installed AVG.

After choosing one of the available options, click Next  to proceed to the next step.

Components selection

This step is only displayed if you previously selected the Custom installation or Add or remove components options. You can skip this dialog (by clicking Next) if it does not concern you.

This dialog allows you to choose what parts of AVG will be installed. You can select or deselect any of the options. If the check box next to the item is not checked, the relevant part will not be available after the installation is completed. If the check box is checked, the option will be installed. In addition to the components designed for protecting your computer from security threats, the Additional installed languages option allows you to choose which languages can be available in AVG after installation. The language used in the installation wizard is always used as the default selection.

Note: You may see a different number of components when installing your AVG. The available components are displayed based on the AVG edition you have purchased.

Click Next to proceed with the installation.

AVG Security Toolbar

You will be asked whether you want to install the AVG Security Toolbar. This is a browser add-on for Internet Explorer and Mozilla Firefox, which provides quick access to AVG LinkScanner settings.

After you click the Next button, the installation process will begin.

Installation progress

Please wait while the files are being copied on the computer (the window may become non-responsive for a short period during the installation). If you are using the AVG Online Installer, all needed files will be downloaded now.

After the installation is finished, the installation result will appear. The result screen also enables you to register the program to get up-to-date product information and news.

You will be asked to restart the computer at this point. Please restart the computer as some parts of AVG will not be able to work correctly until this is done.

Congratulations, your AVG 2011 is now installed.

Issues with AVG 2011 installation

If you encounter any issue while installing AVG, please contact AVG Customer Services using the web form. To provide us with the most complete information, thereby allowing us to provide you with a solution in the shortest possible time, please attach the AVG installation log files to your request:

1. On the taskbar, click Start, and then click Run (or the Start Search field).
2. Type %tmp% and then press ENTER.
3. In the new window open folder called MFAData, and in it logs.
4. In this folder locate "mfa-yyyymmdd-xxxxxx.log" and "msi-yyyymmdd-xxxxxx.log".
5. Send all files to AVG Customer Services.

AVG 9.0 INSTALLATION GUIDE

This document contains:

• Introduction
• License agreement
• System Status Checking
• Installation type selection
• License activation
• Components selection
• AVG Toolbar
• First run wizard
• Issues with installation

Introduction

The AVG installation wizard will walk you through the process of AVG installation or uninstallation on your computer. We suggest that you always use the latest installation file. This will guarantee that you have the highest possible level of protection, and less update files will have to be downloaded right after the installation.

The first step of the process is to select the language you wish to use during the installation of your AVG. The initial dialog provides a drop-down menu with all language options for the setup. Later on, you will be able to choose which languages will be installed with the product, and you will be able to switch between them once AVG is installed.

After selecting your preferred setup language, proceed to the next step of the installation wizard by clicking on the Next button.

License agreement

The AVG license agreement is a legal document specifying conditions of AVG software usage. To proceed with installation, you need to check the I have read the license agreement checkbox and click on the Accept button.

System status checking

In this step, the AVG installation wizard will check your computer. The wizard is looking for previous versions of AVG, incompatible software and it is also checking whether your system meets the requirements to run AVG (see this page for a list of supported operating systems).

If any incompatible application is found, the AVG installation wizard will inform you about it. Click on the Uninstall Software button to open the Windows Add or Remove programs dialog. We recommend to uninstall any detected incompatible software to prevent future problems with stability or performance of your computer. After that, please continue with the AVG installation process, or start it again if the previous uninstallation asked for a computer restart.

If no incompatible application is found, the installation will proceed to the next step automatically.

Installation type selection

Depending on the presence of AVG on your computer, you will be offered different options in this step.

If there is no previous version of AVG installed on the computer, you will be able to choose between the Standard Installation and the Custom Installation:

• Standard Installation is the recommended choice for most users and will not ask you about a detailed configuration.
• With the Custom installation, you have an option to change installation settings, manually select the AVG components you wish to install, etc.

 

If there is some AVG software already installed on the computer, you will be presented with three different choices:

• The Add or remove components option will allow you to install additional components to your AVG (e.g. when you are upgrading to a higher AVG edition), or to remove components in case you do not want to use them.
• Repair installation can be used to fix AVG by replacing corrupted or missing files in the installed AVG software.
• The Uninstall product option will simply remove the installed AVG.

 

After you choose one of the available options, press the Next button to proceed to the next step.

License Activation

Now you need to enter your AVG license number. It is recommended to copy and paste the license number from the e-mail we sent you after the purchase.

Once the license is entered, click on the Next button and proceed to the next step.

Components selection

This step is only displayed if you previously selected Custom installation or Add or remove components options. You can skip this part (by clicking on the Next button) if it does not concern you.

This dialog gives you the possibility to choose what parts of AVG will be installed. You can select or deselect any of the options. If the box next to the item is not checked, this part will not be available after the installation is finished. If the box is checked, the option will be installed. Apart from components designed for protecting your computer from security threats, the Additional installed languages option allows you to control which languages can be available in AVG after installation. The language used in the installation wizard is always used as the default selection.

Note:
You may see a different number of components during installation of your AVG. The available components are displayed based on the AVG edition you have purchased.

Click the Next button to proceed with the installation.

AVG Toolbar

You will be asked whether you want to install the AVG Security Toolbar. This is a browser add-on for Internet Explorer and Mozila Firefox, which provides quick access to AVG Linkscanner settings.

After you click on the Next button, the installation process will begin. Please wait while the files are being copied on the computer (the window may become non-responsive for a short period during the installation).

First run wizard

After all files are copied and registered in the system, a basic configuration wizard will be started. In the first screen, you can choose how often you want AVG to check for new updates, and pick the most suitable time for an automatic weekly AVG scan. Most users do not need to change these settings.

If you installed an AVG edition that contains the Firewall component, basic configuration of this component will be done now as well. Please choose how you use your computer to allow AVG Firewall to adjust its configuration to your network connection type.

The final screen shows a summary of the installation process. You may be asked to restart the computer at this point. In such case, please restart the computer as some parts of AVG will not be able to work correctly before this is done.

Congratulations, your AVG is installed.