http://forums.avg.com/gb-en/avg-forums?sec=theme&act=show&id=145 Questions and solutions for issues with AVG installation and uninstallation © 2012 AVG Technologies http://www.avg.com/stc/tpl/crp/img/logo/avg_rss_logo.gif http://www.avg.com/ 120 46 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=96867#post_96867 Hello KW1970, NTUser.dat had been dated in early 2009 so it had not changed since then. I guess we are assuming that the Grisoft and /Startonce entries somehow got into the file and stayed there. - The Windows XP SP2 automatically copy customizations from the administrator profile to the default user profile. This functionality is disabled with Windows XP SP3 (or with Hotfix 887816). You may visit this Microsoft Knowledge Base article to find out more. I see this feature as a probable culprit ... AVG Installation/Uninstallation jirka82 Thu, 08 Jul 2010 06:49:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=96061#post_96061 Update - Problem Resolved!! I apologize for not knowing what I was doing. It finally dawned on me that one cannot view the Default User settings in the Registry directly. One must load a Hive from NTUser.dat as you suggested more than once, edit if necessary, and then unload the Hive. I labeled the hive Test which appeared to be only temporary until it was unloaded. NTUser.dat had been dated in early 2009 so it had not changed since then. I guess we are assuming that the Grisoft and /Startonce ... AVG Installation/Uninstallation KW1970 Sat, 03 Jul 2010 05:17:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=96049#post_96049 Hello jirka82, I really want to thank you for an Exceptional response to my questions. You have really gone above and beyond what many support organizations would have provided. Thank you so much. I will spend some more time trying to resolve this issue and repeat some of the things we have discussed. I don't know if you have been using WinXP Home but it appears that our results are somewhat different. When you mentioned "C:/Documents and Settings/Default User/ntuser.dat hive" I assume ... AVG Installation/Uninstallation KW1970 Fri, 02 Jul 2010 20:56:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=95987#post_95987 Hello KW1970, Is AVGW.exe indeed the First Run Wizard? The AVGW.exe is the AVG Launcher. First Run Wizard is launched with the / runonce parameter (works only if the wizard has not been completed before). AVG user interface (control center) is launched with no parameters. The reason why the newly created accounts contain a registry entry for the First Run Wizard is that this value is taken from the C:/Documents and Settings/Default User/ntuser.dat hive. Deleting the value from the hive resulted ... AVG Installation/Uninstallation jirka82 Fri, 02 Jul 2010 12:43:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=95767#post_95767 Important Update: Earlier today I removed my existing anti-virus program, installed AVG 7.5 downloaded from File Hippo, rebooted, ran a quick scan, rebooted, and powered off. Later I booted the system and uninstalled AVG 7.5 via the WinXP Control Panel. I'm sorry to report that I get the same exact symptom after creating a new WinXP User Account! MSConfig in the new user account shows the AVG Startup Item which is AVGW.exe /Runonce. The Registry for the new user account shows AVGW.exe ... AVG Installation/Uninstallation KW1970 Thu, 01 Jul 2010 04:35:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=95723#post_95723 Thanks very much for your time and help. I assume my GMER Log showed no problems. I also tested for Rootkits and nothing was flagged after a very long scan. I have removed the avgw.exe /runonce registry entries after creating a new WinXP User account and it resolves the problem. I don't believe that entry has been seen in the default user profile. I will try installing and removing AVG7.5 next to see if it corrects the problem. However, here is the latest information. I did have the ... AVG Installation/Uninstallation KW1970 Wed, 30 Jun 2010 19:23:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=95551#post_95551 Hello KW1970, The Startup Item is Program files/AVG7/AVGW.exe /Runonce which shows up in the Registry under Current User, Software, Microsoft, Windows, Current Version, Run. - This item should be removed after first login of user into Windows. - It will be deleted from .Default profile after AVG uninstallation. I do get a "...Program files/AVG7/AVGW.exe /Runonce" entry in Current User hive - The entry should not be there if AVG has been uninstalled (I have verified this with the last AVG ... AVG Installation/Uninstallation jirka82 Wed, 30 Jun 2010 07:45:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=95229#post_95229 Thanks very much for your reply. I have looked at the Default User Registry Hive and there is nothing specified under "Run". As mentioned, I do get a "...Program files/AVG7/AVGW.exe /Runonce" entry in Current User hive and specific User hive when I create a new WinXP User Account. The Default User registry hive sees no change. Yes, I have run many Anti-Malware programs - Malwarebytes, SuperAntiSpyware and others and have rarely seen anything other than tracking cookies. Yes, the DelAVG7x ... AVG Installation/Uninstallation KW1970 Mon, 28 Jun 2010 20:20:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=95163#post_95163 Hello KW1970, I think that the Run key content for new user account should be taken from the C:/Documents and Settings/Default User/ntuser.dat hive (on Windows XP systems). Generally, registry keys in other ControlSets should not be tampered with, as these are in hands of the operating system. - Do you use some registry protection application (like SpyBot...)? - Have you used the delavg.reg registry editor script file under administrative account? - Please attach the GMER autostart scan ... AVG Installation/Uninstallation jirka82 Mon, 28 Jun 2010 13:45:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=94981#post_94981 AVG7x Removed But New WinXP User Accounts Still Get AVG7x Startup Item.. System uses WinXP with Intel Celeron Processor. AVG7x Uninstall Utility and Uninstall Procedure have been completed Successfully. No AVG programs are currently installed on the system. The AVG7x Uninstall Utility may not be removing everything related to AVG7x from the Registry. If I create a new Windows User Account, it winds up with an obsolete Startup Item shown when I run the Windows MSConfig Utility. The Startup ... AVG Installation/Uninstallation KW1970 Sat, 26 Jun 2010 20:44:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=94961#post_94961 New Information: The AVG7x Uninstall Utility may not be removing everything related to AVG7x from the Registry in my WinXP system. If I create a new Windows User Account, it winds up with an obsolete Startup Item shown when I run MSConfig. The Startup Item is Program files/AVG7/AVGW.exe /Runonce which shows up in the Registry under Current User, Software, Microsoft, Windows, Current Version, Run. The same information is repeated in the specific User Section of the Registry for that ... AVG Installation/Uninstallation KW1970 Sat, 26 Jun 2010 19:28:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=94957#post_94957 Additional Information: The Uninstall AVG7x Registry Utility may not be removing everything. If I create a new WinXP User Account, it winds up with an obsolete Startup Item shown when I run MSConfig. The Startup Item is Program files/AVG7/AVGW.exe /Runonce which shows up in the Registry under Current User, Software, Microsoft, Windows, Current Version, Run. The same information is repeated in the specific User Section of the Registry for that User Account. However, that information ... AVG Installation/Uninstallation KW1970 Sat, 26 Jun 2010 19:13:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=94835#post_94835 Thanks for providing the AVG7x Uninstall Utility which I ran earlier today. The program ran just fine and I restarted the computer. A Registry search on my WinXP system still shows a number of AVG7 Legacy keys. The first one in the search, for example, was called LEGACY_AVG7CORE. There are several more and they are repeated in the various Control Sets. What created these Legacy Keys? Are they needed for anything? Thanks, Kent AVG Installation/Uninstallation KW1970 Sat, 26 Jun 2010 03:03:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=90751#post_90751 Hello, Many thanks - I shall try this! AVG Installation/Uninstallation ReallyFedUp Tue, 01 Jun 2010 15:13:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=90737#post_90737 Windows 98.... Obviously you cannot now install any current AVG product so just try the uninstall 1st part of these instructions.... Please follow the instructions found in this AVG 7.x Uninstall / Re-Install Instructions. AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063 Alan AVG Installation/Uninstallation BIG AL 43 Tue, 01 Jun 2010 12:54:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=90733#post_90733 Hello, I am having trouble uninstalling AVG7.5 from my mother's computer which is running Windows98. I get the following message: Uninstall Failed 1 error occured AVG7.5 Build 550 (11/22/2008) Local machine: installation failed Installation: Error: Action failed for file setup.exe:creating backup... Access is denied (5)%DESTINATION%="C:\ProgramFiles\Grisoft\AVGFree\setup.exe.install_backup",%SOURCE%="C:\ProgramFiles\Grisoft\AVGFree\setup.exe" Can someone help please? Many thanks ... AVG Installation/Uninstallation ReallyFedUp Tue, 01 Jun 2010 12:38:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=84941#post_84941 Please follow the instructions found in this AVG 7.x Uninstall / Re-Install Instructions. AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063 Alan AVG Installation/Uninstallation BIG AL 43 Tue, 27 Apr 2010 20:17:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=84927#post_84927 I want to un install AVG from a workstation but each time I try is says"check in state of item directory" and it gives a file path to one of our domain controllers that i guess has been deleted and the file path is no longer there. also it says "logon failed: unknown username or bad password" The thing is that the person who installed this is no longer here and we are not using this anti virus anymore. I want to install another anti virus but do not want this one still on here because it will conflict ... AVG Installation/Uninstallation Security Essent Tue, 27 Apr 2010 19:12:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=81437#post_81437 Your post has been moved to the proper forum area & merged into your appropriate thread http://forums.avg.com/ww-en/avg-free-forum?sec=thread&act=show&id=81435#post_81435. Also your post has been re-titled. In future please use a meaningful title for your post to give some indication of the problem if possible. This will also assist when users are taking advantage of the forum search facility.... If you ever cannot find a post you have made, use the Forum Search and search by your user nickname ... AVG Installation/Uninstallation BIG AL 43 Tue, 13 Apr 2010 19:07:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=81429#post_81429 canot get vbc++2005 to work for AVG to work!.. Thanks moderator for telling me that there are many people who have pointed out my problem earlier i searched up for that error and found a message saying- Hi, some steps to solve common installation issues: Please always use latest installation file from our website. .1. Error: MSVC Redistributables installation failed. Installation of AVG can not continue. Error: MSVC Redistributables installer requires immediate restart. Installation ... AVG Installation/Uninstallation tjackajay Tue, 13 Apr 2010 18:47:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=81415#post_81415 Your thread has been moved to the proper forum area http://forums.avg.com/ww-en/avg-free-forum?sec=thread&act=show&id=81413#post_81413. If you ever cannot find a post you have made, use the Forum Search and search by your user nickname or check out 'View all Posts' in your 'Profile'. AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063 Alan AVG Installation/Uninstallation BIG AL 43 Tue, 13 Apr 2010 18:02:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=81411#post_81411 Hello please could you help me, i would like to know how or why i can't install AVG 9.0 free edition. i gone right the way through the setup till it gets near the end then AVG cancels and another application coming up saying "1 error occurred. click details to show more information." when i click details it says "Local machine: install actions planned installation: error: MSVC Redistributables installation failed. installation of AVG can not continue" giving me 2 options 2 do "Save log" or "Ok" ... AVG Installation/Uninstallation tjackajay Tue, 13 Apr 2010 17:54:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=79603#post_79603 Hi, please use the delavg utility available here and remove AVG 7.5 remnants. Thanks. ***************AVG Team AVG Installation/Uninstallation jirka82 Tue, 06 Apr 2010 08:28:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=79571#post_79571 hello, i hope you can help. my pc says im running Virus D.B. 271.1.1/2793 and AVG version 9.0.800. my op sys is XP home w/service pk 3. ok here is the problem. the "resident sheild alert" pops up every time i open a new window. it lists 1-12 "infections" which mostly are listed as "tracking cookies". i've been clicking ignore because removing or healing does nothing but lead me on a wild goose chase. under my device manager 3 items are listed under non-plug and play items that have a problem. ... AVG Installation/Uninstallation twinkk Tue, 06 Apr 2010 06:26:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=67583#post_67583 Please follow the instructions found in this AVG 7.x Uninstall / Re-Install Instructions. AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063 Alan AVG Installation/Uninstallation BIG AL 43 Sun, 28 Feb 2010 13:28:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=67543#post_67543 Hi there, I am having the hardest time trying to uninstall my free edition of AVG 7.5.518. Some things i have tried are Big AL's uninstallation guide for AVG found from this forum. Used CC Cleaner for my register to remove all AVG and Grisoft items. I have also used AVG Remover to remove any traces of AVG. Is there any other ways to remove the last traces of AVG. I understand that several others have asked the same question and i have tried all the solutions suggested for them. I am out of ... AVG Installation/Uninstallation cheyanna001 Sun, 28 Feb 2010 02:19:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=63057#post_63057 @ topdog56 Have a read thro' this link http://forums.avg.com/ww-en/avg-free-forum?sec=thread&act=show&id=62109#post_62109. AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063 Alan AVG Installation/Uninstallation BIG AL 43 Tue, 09 Feb 2010 11:00:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=62557#post_62557 I am having the exact issue but my error is with avg 7.5.552 and I cannot locate it anywhere AVG Installation/Uninstallation wingseek Sat, 06 Feb 2010 19:04:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=62553#post_62553 Cannot Find AVG 7.5.552.. Big Al, thanks for your earlier help and I apologize for the double posting. I have followed your suggested steps to the LETTER but still get the error that I cannot install AVG 9 due to incompatable Avg 7.5.552.......I simply cannot seem to get the last remainder out so that I can install the new....any thoughts would be appreciated. AVG Installation/Uninstallation wingseek Sat, 06 Feb 2010 19:01:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=62249#post_62249 Please follow the instructions found in this AVG 7.x Uninstall / Re-Install Instructions. AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063 Alan AVG Installation/Uninstallation BIG AL 43 Fri, 05 Feb 2010 11:18:00 +0000