http://forums.avg.com/gb-en/avg-forums?sec=theme&act=show&id=121 Questions and comments related to licensing of AVG, and registration into the AVG Forums. © 2012 AVG Technologies http://www.avg.com/stc/tpl/crp/img/logo/avg_rss_logo.gif http://www.avg.com/ 120 46 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=229350#post_229350 @ bukala Have a look @ this Stickie post link Issues With AVG Free License Number. AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063 AlanHow-To Articles | FAQ | Free Support Registration and License issues BIG AL 43 Tue, 21 May 2013 10:14:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=229337#post_229337 Hi, This is actually the second happening with 2013 edition, never had the problem before. Under licence info it still says licence expires NEVER. Why does it ask me to buy then? thanks for the help Registration and License issues bukala Mon, 20 May 2013 23:44:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=229232#post_229232 Hello bungholeo, I just checked your account in our system and auto renewal is already disabled. Thank you [signature] Registration and License issues Pokornyz Fri, 17 May 2013 13:00:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=229230#post_229230 Hello woodcutter_39, Unfortunately I am not able to find email address used during registration on this forum connected to any AVG Internet Security license. If you still need my assistance please provide us with some identification. Thank you [signature] Registration and License issues Pokornyz Fri, 17 May 2013 12:35:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=229225#post_229225 Hello oldfart80, If you increase your license to 3 it will cost you 10$, but all 3 licenses will expire Oct/13. Thank you [signature] Registration and License issues Pokornyz Fri, 17 May 2013 11:28:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=229224#post_229224 Hello micnew, I just checked your account in our system and auto renewal of AVG PC TuneUp is already disabled. Thank you [signature] Registration and License issues Pokornyz Fri, 17 May 2013 11:21:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=229216#post_229216 Hello Silver_100, Autorenewal service has been disabled in your account. It would also be nice to have a partial refund since I have had the product for less than 3 months. Unfortunately we offer 30 Day Limited Money Back Guarantee. Thank you [signature] Registration and License issues Pokornyz Fri, 17 May 2013 08:40:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=229206#post_229206 Want to get away from you official information about the license agreement, and the spread of legitimate anti-virus product AVG Internet Security for a period of 5 years, 145,000 workstations with key 8MEN-RGM33-K474L-6FGRR-8RR7K-UEMBR. The company distributes products Rembyttehnika Chelyabinsk not giving documents for this product, we wish to check whether the key belongs to the software product of the company, who had the right to distribute it to its network in Ugorsk? If she does not have the ... Registration and License issues andreytsimbal Fri, 17 May 2013 05:46:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=229107#post_229107 @ scully490 Refund.. If that's what you really require?.. For your info have a look @ FAQ #550 - What is AVG's refund policy. OK, Just to keep you fully in the picture regarding AVG Team forum support.. For your further guidance/info please refer to the availability Announcement post @ the top of the Information forum area. Please bear in mind that it's also 7:37pm Monday evening in Brno, Czech Rep.. AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the ... Registration and License issues BIG AL 43 Tue, 14 May 2013 17:37:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=229105#post_229105 I purchased a two year 2 computer internet security package as I needed the extra security to be able to access my work live web portal when i worked from home. I spent the whole afternoon trying unsuccessfully to install it to the point where i contacted my work and they have agreed to provide me with a laptop pre installed with the appropriate security. I am therefore trying to obtain a refund of the 70 British pounds cost and am unable to find any link to enable me to do this. I tried the online ... Registration and License issues scully490 Tue, 14 May 2013 17:13:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=229032#post_229032 Hi, I never ordered an automatic renewal on my license and yet i have received an email from AVG saying that my license is up on 4th June and i will be automatically charged for another year. I want to cancel this renewal license and i have tried all the contact info provided by AVG but have never been lucky enough to have an actual human being answer the phone. What this company is doing is illegal and you need to be stopped. People need to get together and take legal action against AVG. ... Registration and License issues bungholeo Mon, 13 May 2013 11:52:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=228997#post_228997 @ woodcutter_39 OK, Just to keep you fully in the picture regarding AVG Team forum support.. For your further guidance/info please refer to the availability Announcement post @ the top of the Information forum area. Please bear in mind that it's also now the weekend [2:21pm Sunday afternoon] in Brno, Czech Rep.. AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063 AlanHow-To Articles | FAQ | Free Support Registration and License issues BIG AL 43 Sun, 12 May 2013 12:21:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=228992#post_228992 Security 2013 for 2 years.. After Installation of AVG Internet Security 2013 (for one PC and two years action period) I learn upon, that the action period is only one year. What could have gone wrong ? Thanks. Vladimir Registration and License issues woodcutter_39 Sun, 12 May 2013 08:55:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=228979#post_228979 U have one paid avg2013 & two trials on other machines. The paid is due for renewal Oct/13. if I increase to 3 paid products is my balance of the one paid lost? Registration and License issues oldfart80 Sat, 11 May 2013 17:12:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=228972#post_228972 @ micnew OK Mike, Just to keep you fully in the picture regarding AVG Team forum support.. For your further guidance/info please refer to the availability Announcement post @ the top of the Information forum area. Please bear in mind that it's also now the weekend [12:27pm Saturday afternoon] in Brno, Czech Rep.. AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063 AlanHow-To Articles | FAQ | Free Support Registration and License issues BIG AL 43 Sat, 11 May 2013 10:27:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=228971#post_228971 Hi I would like to cancel the auto renewal of my AVG PC Tune up program, online I get to this statement. 4 In the Auto Renewals column click the On switch next to your product, and then click Confirm. This will change the status to Off, and your account will not be charged automatically. I do not see the Auto Renewals column therefore I cannot click the on switch. Would you please cancel my Auto Renewal and oblige. Yours sincerely Mike Newbold Registration and License issues micnew Sat, 11 May 2013 10:13:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=228970#post_228970 Hi stark911, I've passed your request to the sales department - they will cancel the auto renewal and send you confirmation e-mail. Responsible department is working on a fix however there is no specific date set yet. Thanks. [signature] Hi I've been attempting to cancel auto renewal, I follow instuctions to the Orders icon click on that then there's nowhere to go. 4 In the Auto Renewals column click the On switch next to your product, and then click Confirm. This will change the ... Registration and License issues micnew Sat, 11 May 2013 09:58:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=228952#post_228952 After Installation AVG Internet Security 2013 (for one PC and two years action period) I learned upon, that the action period is only one year. What could have gone wrong ? Thanks? Vladimir Registration and License issues woodcutter_39 Fri, 10 May 2013 16:30:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=228946#post_228946 I would like to cancel my AVG family safety subscription and the autorenewal service but I cannot find a way to do this. Could someone from AVG help me? It would also be nice to have a partial refund since I have had the product for less than 3 months. This system is not user friendly. Even the step by step instructions lead to dead ends because what I'm told to click on is not even there. I will just say that I am quite frustrated with the time I've had to spend on all this and would appreciate ... Registration and License issues Silver 100 Fri, 10 May 2013 15:42:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=228729#post_228729 I also need to find a way to install AVG Free without connection Download the appropriate i.e. 32 or 64 bit full install file to your USB stick from this link http://free.avg.com/download-free-all-product. Also if you're not sure about 32 or 64 bit on your system have a look @ this link.. http://forums.avg.com/ww-en/avg-free-forum?sec=thread&act=show&id=140471#post_140471. AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063 AlanHow ... Registration and License issues BIG AL 43 Sat, 04 May 2013 21:01:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=228723#post_228723 I have the same issue.. Hi..I also need to find a way to install AVG Free without internet connection. The machine I want to make this installation on can't connect to the internet for technical reasons, there's something wrong with it that needs fixing and I believe it's a virus related issue. I'm aware any AV has to be updated so that it works properly that's why I downloaded the updates so that I install them from a USB stick. It's sort of a catch 22 situation I'm having here. I need AVG ... Registration and License issues Hungryforheaven Sat, 04 May 2013 18:11:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=228647#post_228647 Hi rentspot, It's possible to purchase AVG for 5 years but it's not common since. You would have to purchase license for 2 years, extend it for another 2 and then extend it for the last year to have AVG cover for 5 years. Please share part (first five sections) of the license number with us to check whether the license is legitimate or not. Thanks. [signature] Registration and License issues _malchys_ Thu, 02 May 2013 13:02:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=228638#post_228638 Hi stark911, I've passed your request to the sales department - they will cancel the auto renewal and send you confirmation e-mail. Responsible department is working on a fix however there is no specific date set yet. Thanks. [signature] Registration and License issues _malchys_ Thu, 02 May 2013 12:03:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=228607#post_228607 I also have the same problem. If AVG says they have a problem with the renewing button, then why have it? I have tried millions of times to cancel and I cant. I WANT TO CANCEL!!!!! How long are they going to have that problem since its been over a month and they cant fix it? You guys are computer tech people and cant fix that problem? Questions your software protection. I WANT OUT! Registration and License issues stark911 Wed, 01 May 2013 16:23:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=228605#post_228605 However, the machine is used for educational purposes only OK, I assume that you're aware of the situ?.. If not, Please have a look thro' this link http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=224112. AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063 AlanHow-To Articles | FAQ | Free Support Registration and License issues BIG AL 43 Wed, 01 May 2013 14:48:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=228604#post_228604 @ dawasi It isn't necessary to check out the AVG Free license once it's installed but ideally for correct operation you will need to keep your AVG updated with the installation of the latest program & virus database updates. Thank you for your answer. I'm aware of this risk. However, the machine is used for educational purposes only. Registration and License issues dawasi Wed, 01 May 2013 14:24:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=228603#post_228603 @ dawasi It isn't necessary to check out the AVG Free license once it's installed but ideally for correct operation you will need to keep your AVG updated with the installation of the latest program & virus database updates. AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063 AlanHow-To Articles | FAQ | Free Support Registration and License issues BIG AL 43 Wed, 01 May 2013 14:11:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=228602#post_228602 Hi I want to setup AVG Free 2013 on a machine without Internet connection in future. For Installation, an Internet connection is available. Updates won't be installed. Can I run AVG Free that way or does it need Internet connection to renew or check the license from time to time? Many thanks for your answers. Registration and License issues dawasi Wed, 01 May 2013 13:56:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=228564#post_228564 Hello djpuk, According to your description it sounds like the issue might be caused by a hardware malfunction. Please Perform A Memory Test (Memtest) and Run A Hard Drive Check. Also please provide us with Msinfo output ,GMER scan result to make sure that your issue is not caused by infection. Thank you. [signature] Registration and License issues Pokornyz Tue, 30 Apr 2013 12:37:00 +0000 http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=228489#post_228489 Thanks for this info, BIG AL 43. Sadly, on this page it says: "Unfortunately we will not be able to answer technical support issues through this channel." For what it's worth I filled in the survey and gave recommendations but there's nothing there to help solve my issue. So where do I go next (polite answers only please!) ? Registration and License issues djpuk Mon, 29 Apr 2013 09:15:00 +0000