FAQ
Sales FAQ » Existing Customers » Upgrade
Upgrade is a license upgrade from your current product to another, advanced AVG 8.5 product at a reduced cost.
The upgrade order can be placed on-line through the Upgrade Center, or by contacting the local reseller whom you purchased your original AVG product from, or by contacting AVG Authorized Parners or Distibutors.
Please note that the new license will expire at the same time as the original product.
Yes, you can upgrade your current AVG product to a more complete solution for a favorable price.
Home Security products
| Original Product | New Product |
|---|---|
| AVG Anti-Virus | AVG Anti-Virus plus Firewall AVG Internet Security AVG Internet Security 3-pack |
| AVG Anti-Virus plus Firewall | AVG Internet Security AVG Internet Security 3-pack |
| AVG Internet Security | AVG Internet Security 3-pack |
Business Security products
| Original Product | New Product |
|---|---|
| AVG Anti-Virus Network Edition | AVG Internet Security Network Edition AVG Internet Security SBS Edition AVG Anti-Virus SBS Edition |
| AVG Internet Security Network Edition | AVG Anti-Virus SBS Edition AVG Internet Security SBS Edition |
| AVG Anti-Virus SBS Edition | AVG Internet Security SBS Edition |
| AVG File Server Edition | AVG Anti-Virus Network Edition AVG Internet Security Network Edition AVG Anti-Virus SBS Edition AVG Internet Security SBS Edition AVG Email Server Edition |
| AVG Email Server Edition | AVG Anti-Virus SBS Edition AVG Internet Security SBS Edition |
The upgrade order can be placed online through the Upgrade Center or by contacting AVG Authorized Partners, Distributors or resellers.
For special requirements please contact AVG Customer Services.
You can renew and upgrade your product to another product in one step:
- For licenses with less than 200 users at the Upgrade Center:
- Insert your AVG License Number into the license number field. To avoid any mistakes, please use the copy&paste method.
- Press the Renew or upgrade my AVG button.
- On the next page follow the I'm interested, show me more information link located in the lower part of the page.
- Please select the number of years you wish purchase the renewal and upgrade for.
- Press the Upgrade now! button and process the upgrade.
- For licenses with more than 200 users or any special enquiries, kindly contact your AVG Authorized Reseller. You may also complete the on-line form to contact AVG Customer Services and have your renewal and upgrade processed off-line by AVG Technologies.
Please note that it is not necessary to uninstall your current AVG product.
To upgrade your AVG product, simply:
- Download the latest AVG 8.5 installation file here (choose your edition and click on the link "Paid version").
- Run the downloaded file and choose the Add/remove components option.
- Then replace your current AVG License Number with your newly purchased AVG License Number.
We suggest copying your new AVG License Number from the e-mail received after your upgrade was processed, and pasting it into the appropriate field during the installation.
Note: The new product will expire at the same date as your original license.
If you purchased your Upgrade through an Authorized AVG Distributor or Partner, you would have received an Upgrade Key.
Please go to the website and enter:
- your Upgrade Key
- your current AVG License Number
- your registered e-mail address
A new AVG License Number together with installation instructions will be sent to your registered e-mail address.