FAQ

Please be informed  that AVG Anti-Virus Professional Edition, version 7.5, AVG Anti-Spyware, version 7.5 and AVG Anti-Malware, version 7.5 moved to this product.

• If you are installing AVG for the first time (no AVG product installed on your hard disk yet), please do the following:

Click on the download link and save the installation file to your hard disk: AVG 8.5 Anti-Virus download link.

You will be prompted to enter your AVG Sales/License Number during the installation process. We suggest that you copy & paste  the AVG Sales/License Number from the order notification email when prompted to enter your unique number. To install AVG 7.5, use the links below:

AVG 7.5 Anti-Virus Professional Edition download link 

AVG 7.5 Anti-Malware download link

Note: AVG 7.5 for the operating systems MS Windows 98 / ME / NT / NT Server 4.0 will be discontinued on April 30, 2009.  AVG Technologies will inform thereof 15 days prior to the effective date on its website. Please bear in mind that AVG 7.5 Anti-Spyware was only supported until December 31, 2008.

• If AVG product is already installed on your hard disk, please choose one of the options below:

If you are using AVG Free or AVG Trial Edition, you do not need to uninstall it first. You can just download AVG 8.5 Anti-Virus and run the installation. The AVG Free/Trial Edition will be uninstalled automatically from your computer.

If you just bought a renewal of your current AVG or additional users to your current AVG, please activate your AVG installation with the AVG License Number that you received in your order notification email and do the following: launch AVG Software from Programs click on License component click on Reactivate. Copy & paste your AVG License Number into the Activation window and press Activate.

If you just bought an AVG 8.5 upgrade or renewal and AVG 7.5 is installed on your computer, you will need to install new AVG 8.5. Please click on the  AVG 8.5 Anti-Virus download link and follow the instructions to install AVG 8.5. AVG 7.5 will be uninstalled automatically from your computer.

How to recognize the version of your AVG:

Open the AVG user interface or control center from the Start Menu - > Programs -> AVG. The version is displayed either in the lower left corner of the window for AVG 8.5 or near the lower right corner, to the left of the date, for AVG 7.5.

If you have any questions about installation, we recommend that you:

1. check the online documentation 
2. check the FAQ's 
3. contact AVG Technical Support via the online form

• If you are installing AVG for the first time (no AVG product installed on your hard disk yet), please do the following:

Click on the AVG 8.5 Internet Security download link and save the installation file to your hard disk.

You will be prompted to enter your AVG Sales/License Number during the installation process. We suggest that you copy & paste  the AVG Sales/License Number from the order notification email when prompted to enter your unique number.

To install the AVG 7.5 version, use the AVG 7.5 Internet Security download link 

Note: AVG 7.5 for the operating systems MS Windows 98 / ME / NT / NT Server 4.0 will be discontinued on April 30, 2009.  AVG Technologies will inform thereof 15 days prior to the effective date on its website. Please bear in mind that AVG 7.5 Anti-Spyware was only supported until December 31, 2008.

• If AVG product is installed on your hard disk, please choose one of the options below:

If you are using AVG Free or AVG Trial Edition, you do not need to uninstall it first. You can just download AVG 8.5 using the AVG 8.5 Internet Security download link and run the installation. The AVG Free/Trial Edition will be uninstalled automatically from your computer.

If you just bought an upgrade to your current AVG, please download the latest AVG installation file from this page  and save it to your hard disk run this file and choose the first option - ADD/REMOVE COMPONENTS enter your AVG Sales/License Number into the installation form select the component to install finish the process and restart your computer.

If you just bought a renewal of your current AVG or additional users to your current AVG, please activate your AVG installation with the AVG License Number that you received in your order notification email and do the following: launch AVG software from Programs click on License component click on Reactivate.Copy & paste your AVG License Number into the Activation window and press Activate.

If you just bought an AVG 8.5 upgrade or renewal and AVG 7.5 is installed on your computer, you will need to install new AVG 8.5. Please click on the AVG 8.5 download link in step 1 and follow the instructions to install AVG 8.5. AVG 7.5 will be uninstalled automatically from your computer.

How to recognize the version of your AVG:

Open the AVG user interface or control center from the Start Menu - > Programs -> AVG. The version is displayed either in the lower left corner of the window for AVG 8.5 or near the lower right corner, to the left of the date, for AVG 7.5.

If you have any questions about installation, we recommend that you:

1. check the online documentation 
2. check the FAQ's  
3. contact AVG Technical Support via the online form

• If you are installing AVG for the first time (no AVG product installed on your hard disk yet), please do the following:

Click on the AVG 8.5 Anti-Virus plus Firewall download link and save the installation file to your hard disk.

You will be prompted to enter your AVG Sales/License Number during the installation process. We suggest that you copy & paste  the AVG Sales/License Number from the order notification email when prompted to enter your unique number.

To install the old AVG 7.5 version, use the AVG 7.5 Anti-Virus plus Firewall download link  

Note: AVG 7.5 for the operating systems MS Windows 98 / ME / NT / NT Server 4.0 will be discontinued on April 30, 2009.  AVG Technologies will inform thereof 15 days prior to the effective date on its website. Please bear in mind that AVG 7.5 Anti-Spyware was only supported until December 31, 2008.

• If AVG product is installed on your hard disk, please choose one of the options below:

If you are using AVG Free or AVG Trial Edition, you do not need to uninstall it first. You can just download AVG 8.5 using the AVG 8.5 Anti-Virus plus Firewall download link and run the installation. The AVG Free/Trial Edition will be uninstalled automatically from your computer.

If you just bought an upgrade to your current AVG, please do the following: download the latest AVG 8.5 Anti-Virus plus Firewall installation file and save it to your hard disk. Run this file and choose the first option - ADD/REMOVE COMPONENTS enter your AVG Sales/License Number into the installation form, select the component(s) to install, finish the process and restart your computer.

If you just bought a renewal of your current AVG or additional users to your current AVG, please activate your AVG installation with the AVG License Number that you received in your order notification email and do the following: launch AVG Software from Programs click on License component in the top menu click on Reactivate . Copy & paste  your AVG License Number into the Activation window and press Activate.

If you just bought an AVG 8.5 upgrade or renewal and AVG 7.5 is installed on your computer, you will need to install new AVG 8.5. Please click on the AVG 8.5 Anti-Virus plus Firewall download link and follow the instructions to install AVG 8.5. AVG 7.5 will be uninstalled automatically from your computer.

How to recognize the version of your AVG:

Open the AVG user interface or control center from the Start Menu - > Programs -> AVG. The version is displayed either in the lower left corner of the window for AVG 8.5 or near the lower right corner, to the left of the date, for AVG 7.5.

If you have any questions about installation, we recommend that you:

1. check the online documentation 
2. check the FAQ's 
3. contact AVG Technical Support via the online form

If you are installing AVG for the first time, please follow the steps below:

1. Download the latest AVG 8.5 installation file from our website:

   AVG Anti-Virus
   AVG Anti-Virus plus Firewall
   AVG Internet Security
   AVG Internet Security 3-pack

2. When prompted, do not open this file directly from the Internet, but click the Save button and choose location where installation file should be stored. We recommend saving the file to the Desktop.
3. Please check whether you are logged under an account with administrative rights. For more details, please visit FAQ 1196.
4. Locate the downloaded AVG installation file (it has a four color square icon and its name starts with AVG...) and launch the installation by double-clicking on it.
5. Follow the installation wizard.
6. Enter your AVG License Number when asked. Make sure to use the copy & paste method to enter the AVG License Number into the installation form.
7. Update the AVG program.
8. If AVG asks for a computer restart, please reboot the computer.

In case there is AVG already installed on your computer, please refer to FAQ topic based on the current product:

• If there is AVG 7.5 installed at the moment, see FAQ 1182.
• In case of AVG Anti-Virus Free Edition 8.5, please follow the steps desribed in FAQ 1614.
• In case that the same Trial version is installed on your computer as the purchased product, please follow the steps described in FAQ 422.
• In case that a different AVG Trial version is installed on your computer, please follow the steps described in FAQ 949.
• If you have purchased a renewal or an increase for your AVG product, please activate your AVG 8.5 as described in FAQ 422.
• If you have purchased an upgrade of your AVG product, please install additional components as described in FAQ 949.

How to recognize the version of your AVG:
Open AVG user interface or control center from the Start menu - > Programs -> AVG. The version is displayed in the lower left corner of the window for AVG 8.x or near the lower right corner, to the left of the date for AVG 7.5.

If you have any questions about installation, we recommend that you:

• Check the online documentation. 
• Check the FAQ section. 
• Contact AVG Customer Services via the online form.

To install AVG Identity Protection, please proceed as follows:

• Click on the download link and save the AVG Identity Protection installation file to your hard disk: AVG Identity Protection.
• Double-click on the downloaded installation file.
• Follow the installation wizard.
• When prompted, please fill in your e-mail address.
• Finish the installation.

Immediately after the installation, the program runs in Trial mode. To activate it with your AVG Identity Protection License Number, please do the following:

• Run the AVG Identity Protection by double-clicking on its icon in system tray, or from menu Start -> Programs -> AVG 8.5 -> Identity Protection -> Control Center.
• On the Status page click Enter License.
• Fill in your License Key (it is recommended to use copy/paste function, as described in FAQ 988) and click OK.

If you have any questions about installation, we recommend that you:

1. check the online documentation
2. check the FAQ's
3. contact AVG Technical Support via the online form

The steps to install AVG Identity Protection as a part of AVG Internet Security package are based on whether you have AVG installed on your computer:

1. There is no AVG installed on the computer
   To install AVG Internet Security 8.5 with AVG Identity Protection, please proceed as described in FAQ 1379. The AVG Identity Protection will be installed automatically along with AVG Internet Security.
2. There is AVG 8.5 without IDP installed on the computer
   To add AVG Identity Protection to installed AVG Internet Security 8.5 proceed as follows:
   • Download the latest AVG Internet Security 8.5 installation file from our website. 
   • When prompted, please do not open the file directly from the Internet, but click the Save button and choose a location where the installation file should be stored (e.g. the Desktop).
   • Once the file is downloaded, double-click on the downloaded installation file to start the setup.
   • When prompted, select option Add or remove components.
   • On the Component Selection screen tick all components you wish to install, including AVG Identity Protection.
3. There is AVG 7.5 installed on the computer
   In case you are currently using AVG 7.5, the steps to install AVG Internet Security 8.5 are described in FAQ 1182.

How to recognize the version of your AVG:

Open the AVG user interface or control center from the menu Start - > Programs -> AVG. The version is displayed either in the lower left corner of the window for AVG 8.x or near the lower right corner, to the left of the date, for AVG 7.5.

If you have any questions about the installation we recommend that you:

• Check the online documentation.
• Check the FAQ's.
• Contact AVG Customer Services.

Your product: AVG Anti-Virus Network Edition or AVG Internet Security Network Edition (8.5 version)

A. If you are installing AVG for the first time (no AVG product is installed on your stations/servers), please select one from the following installation types:

• Manual installation of AVG on every single station/server
• AVG Remote Installation with AVG Network Installer Wizard

For the manual installation use the AVG for Windows installation package of your purchased AVG Network Edition and follow the installation wizard instructions.

The latest installation package of your purchased AVG product can always be downloaded from the AVG Technologies website. Please use an appropriate link below:

AVG 8.5 Anti-Virus Network Edition
AVG 8.5 Internet Security Network Edition

For the Remote Installation of AVG Network Edition it is necessary to install AVG Remote Administration and its components. Use the AVG Admin installation package. In order to configure AVG Remote Administration, it is necessary to go through the AVG Admin Deployment Wizard which is launched after the installation. It can also be launched any time later from the program folder. AVG can be remotely installed on stations/servers in several ways, but for most users, we recommend using the AVG Network Installer Wizard, one of AVG Remote Administration components.

It is strongly recommended that you go through the whole documentation for one of AVG Network Editions first to get a general overview of all possibilities so that you can set the configuration that best suits your needs.

B. If an AVG product is already installed on your stations/servers, please choose one of the options below:

1. If you are using AVG Admin 7.5, see FAQ 1183 for instructions on how to migrate to AVG 8.5 Remote Administration. The procedure of importing the settings from AVG Admin 7.5 database into the new AVG Remote Administration 8.5 database can be found in FAQ 1672.
If you are using AVG 8.5 Remote Administration and need to activate all AVG clients using a new License Number, please refer to FAQ 871.

For further information on AVG Remote Administration, please refer to a technical FAQ section.

2. If you are not using AVG Admin/Remote Administration for the installation of AVG but install AVG manually on each station/server, please note the following:

• If you are using AVG 7.5, see FAQ 1182 for the installation instructions. AVG 7.5 will be uninstalled automatically during the installation of AVG 8.5.
• If you are trying out the same AVG 8.x Trial edition as the AVG 8.5 edition you purchased, please activate your installed AVG 8.x as described in FAQ 422.
• If you are trying out a different AVG 8.x Trial edition than the purchased one, please follow the same instructions as in FAQ 396.
• If you have purchased a renewal or an increase of your AVG 8.x product, please activate your AVG 8.x as described in FAQ 422.
• If you have purchased an upgrade or renewal and upgrade of your AVG 8.x product, please install additional components as described in FAQ 494.
• If you are using AVG Free 8.x, please refer to FAQ 1614.

For the manual installation/upgrade on your stations/servers, please use the AVG for Windows installation package of your purchased AVG Network Edition.

How to recognize the version of your AVG:
Open the AVG user interface or control center from the Start Menu - > Programs -> AVG. The version is displayed either in the lower left corner of the window for AVG 8.5 or near the lower right corner, to the left of the date, for AVG 7.5.

If you have any questions about installation, we recommend that you:

• check the online documentation
• check the FAQ section
• contact AVG Technical Support via the online form

A. If you are installing AVG for the first time (no AVG product installed on your hard disk yet), please do the following:

AVG Internet Security Network Edition installation and configuration is divided into these steps:

• AVG TCP Server installation
• AVGADMIN installation
• AVGADMIN connection to the AVG DataCenter

It is strongly recommended that you go through the whole documentation first to get a general overview of AVG Internet Security Network Edition possibilities so that you can set the configuration that best suits your needs.

The latest installation package of AVG Internet Security Network Edition can always be downloaded from the AVG Technologies website: AVG 8.5 Internet Security Network Edition download link

To install the old AVG 7.5 version AVG 7.5 Internet Security Network Edition download link

Note: AVG 7.5 for the operating systems MS Windows 98 / ME / NT / NT Server 4.0 will be discontinued on April 30, 2009.  AVG Technologies will inform thereof 15 days prior to the effective date on its website. Please bear in mind that AVG 7.5 Anti-Spyware was only supported until December 31, 2008.

AVG Internet Security can be remotely installed on workstations/servers in several ways, but for most users, we recommend using the AVG DataCenter Setup Wizard for the first time installation. The AVG DataCenter Setup Wizard is launched after the installation of AVGADMIN. It can also be launched any time later using the setupdc.exe command in the AVG TCP Server program directory.

B. If an AVG product is already installed on your hard disk, please choose one of the options below:

If you are using AVG Free or AVG Trial Edition, you do not need to uninstall it first. You can just download AVG 8.5 using the link above and run the installation. The AVG Free/Trial Edition will be uninstalled automatically from your computer.

If you just bought an upgrade to your current AVG, please do the following:

• download the latest AVG installation file from this page and save it to your hard disk
• run this file and choose the first option - ADD/REMOVE COMPONENTS
• enter your AVG Sales/License Number into the installation form
• select the component to install
• finish the process and restart your computer

If you just bought a renewal of your current AVG or additional users to your current AVG, please activate your AVG installation with the License Number that you received in your order notification email and do the following:

• launch AVG software from Programs
• click on License component
• click on (Re-)Activate
• copy & paste your AVG License Number into the Activation window and press Activate.

If you just bought an AVG 8.5 upgrade or renewal and AVG 7.5 is installed on your computer, you will need to install new AVG 8.5. Please click on the 8.5 download link in step 1 and follow the instructions to install AVG 8.5. AVG 7.5 will be uninstalled automatically from your computer.

How to recognize the version of your AVG:

Open the AVG user interface or control center from the Start Menu - > Programs -> AVG. The version is displayed either in the lower left corner of the window for AVG 8.5 or near the lower right corner, to the left of the date, for AVG 7.5.

If you have any questions about installation, we recommend that you:

• check the online documentation
• check the FAQs
• contact AVG Technical Support via the online form

Your product: AVG Anti-Virus SBS Edition or AVG Internet Security SBS Edition (8.5 version)

A. If you are installing AVG for the first time (no AVG product is installed on your stations/servers yet), please select one from the following installation types:

• Manual installation of AVG on every single station/server
• AVG Remote Installation with AVG Network Installer Wizard

For the manual installation use the AVG for Windows installation package of your purchased AVG SBS Edition and follow the installation wizard instructions.

The latest installation package of your purchased AVG product can always be downloaded from the AVG Technologies website. Please use an appropriate link below:

AVG 8.5 Anti-Virus SBS Edition
AVG 8.5 Internet Security SBS Edition

For installation on your Email server please refer to specific instructions mentioned in FAQ 1373.

For the Remote Installation of AVG SBS Edition it is necessary to install AVG Remote Administration and its components. Use the AVG Admin installation package. In order to configure AVG Remote Administration, it is necessary to go through the AVG Admin Deployment Wizard which is launched after the installation. It can also be launched any time later from the program folder. AVG can be remotely installed on stations/servers in several ways, but for most users, we recommend using the AVG Network Installer Wizard, one of AVG Remote Administration components.

It is strongly recommended that you go through the whole documentation for one of AVG Network Editions first  to get a general overview of all possibilities so that you can set the configuration that best suits your needs.

B. If an AVG product is already installed on your stations/servers, please choose one of the options below:

1. If you are using AVG Admin 7.5, see FAQ 1183 for instructions on how to migrate to AVG 8.5 Remote Administration. The procedure of importing the settings from AVG Admin 7.5 database into the new AVG Remote Administration 8.5 database can be found in FAQ 1672.
If you are using AVG 8.5 Remote Administration and need to activate all AVG clients using a new License Number, please refer to FAQ 871.

For further information on AVG Remote Administration, please refer to a technical FAQ section.

2. If you are not using AVG Admin/Remote Administration for the installation of AVG but install AVG manually on each station/server, please note the following:

• If you are using AVG 7.5, see FAQ 1182 for the installation instructions. AVG 7.5 will be uninstalled automatically during the installation of AVG 8.5.
• If you are trying out the same AVG 8.x Trial edition as the AVG 8.5 edition you purchased, please activate your installed AVG 8.x as described in FAQ 422.
• If you are trying out a different AVG 8.x Trial edition than the purchased one, please follow the same instructions as in FAQ 396.
• If you have purchased a renewal or an increase for your AVG 8.x product, please activate your AVG 8.x as described in FAQ 422.
• If you have purchased an upgrade or renewal and upgrade of your AVG 8.x product, please install additional components as described in FAQ 494.
• If you are using AVG Free 8.x, please refer to FAQ 1614.

For the manual installation/upgrade on your stations/servers, please use the AVG for Windows installation package of your purchased AVG SBS Edition.

How to recognize the version of your AVG:
Open the AVG user interface or control center from the Start Menu - > Programs -> AVG. The version is displayed either in the lower left corner of the window for AVG 8.5 or near the lower right corner, to the left of the date, for AVG 7.5.

If you have any questions about installation, we recommend that you:

• check the online documentation
• check the FAQ section
• contact AVG Technical Support via the online form

A. If you are installing AVG for the first time (no AVG product installed on your hard disk yet), please do the following:

Click on the download link and save the installation file to your hard disk: AVG 8.5 Internet Security SBS Edition download link.

You will be prompted to enter your AVG Sales/License Number during the installation process. We suggest that you copy & paste  the Sales/License Number from the order notification email when prompted to enter your unique number.

To install the old AVG 7.5 version, use the link below:
AVG 7.5 Internet Security SBS Edition download link 

Note: AVG 7.5 for the operating systems MS Windows 98 / ME / NT / NT Server 4.0 will be discontinued on April 30, 2009.  AVG Technologies will inform thereof 15 days prior to the effective date on its website. Please bear in mind that AVG 7.5 Anti-Spyware was only supported until December 31, 2008.

B. If an AVG product is already installed on your hard disk, please choose one of the options below:

If you are using AVG Free or AVG Trial Edition, you do not need to uninstall it first. You can just download AVG 8.5 using the link above and run the installation. The AVG Free/Trial Edition will be uninstalled automatically from your computer.

If you just bought an upgrade to your current AVG, please do the following:

• download the latest AVG installation file from this page and save it to your hard disk
• run this file and choose the first option - ADD/REMOVE COMPONENTS
• enter your AVG Sales/License Number into the installation form
• select the component to install
• finish the process and restart your computer

If you just bought a renewal of your current AVG or additional users to your current AVG, please activate your AVG installation with the License Number that you received in your order notification email and do the following:

• launch AVG software from Programs
• click on License component
• click on (Re-)Activate
• copy & paste your AVG License Number into the Activation window and press Activate.

If you just bought an AVG 8.5 upgrade or renewal and AVG 7.5 is installed on your computer, you will need to install new AVG 8.5. Please click on the 8.5 download link in step 1 and follow the instructions to install AVG 8.5. AVG 7.5 will be uninstalled automatically from your computer.

How to recognize the version of your AVG:

Open the AVG user interface or control center from the Start Menu - > Programs -> AVG. The version is displayed either in the lower left corner of the window for AVG 8.5 or near the lower right corner, to the left of the date, for AVG 7.5.

If you have any questions about installation, we recommend that you:

• check the online documentation
• check the FAQs
• contact AVG Technical Support via the online form

Your product: AVG File Server Edition (8.5 version)

A. If you are installing AVG for the first time (no AVG product installed on your server yet), please do the following:

• Click on the download link below to get to the latest installation file of your purchased AVG:
  AVG 8.5 File Server Edition
• Download the AVG for Windows installation file and save it on your disk.
• Run the downloaded file and follow the installation wizard instructions.

You will be prompted to enter your AVG Sales/License Number during the installation process. We suggest that you copy & paste the Sales/License Number from the order notification email when prompted to enter your unique number.

It is strongly recommended that you go through the whole documentation for AVG File Server Edition first to get a general overview of all possibilities so that you can set the configuration that best suits your needs.

B. If an AVG product is already installed on your server, please choose one of the options below:

• If you are using AVG 7.5, see FAQ 1182 for the installation instructions. AVG 7.5 will be uninstalled automatically during the installation of AVG 8.5.
• If you are trying out the same AVG 8.x Trial edition as the AVG 8.5 edition you purchased, please activate your installed AVG 8.x as described in FAQ 422.
• If you are trying out a different AVG 8.x Trial edition than the purchased one, please follow the same instructions as in FAQ 396.
• If you have purchased a renewal or an increase of your AVG 8.x product, please activate your AVG 8.x as described in FAQ 422.
• If you have purchased an upgrade or renewal and upgrade of your AVG 8.x product, please install additional components as described in FAQ 494.

For the installation/upgrade on your server, please use the AVG for Windows installation package of your purchased AVG File Server Edition.

How to recognize the version of your AVG:
Open the AVG user interface or control center from the Start Menu - > Programs -> AVG. The version is displayed either in the lower left corner of the window for AVG 8.5 or near the lower right corner, to the left of the date, for AVG 7.5.

If you have any questions about installation, we recommend that you:

• check the online documentation
• check the FAQ section
• contact AVG Technical Support via the online form

Your product: AVG Email Server Edition (8.5 version)

A. If you are installing AVG for the first time (no AVG product installed on your server(s) yet), please refer to technical FAQ 1373 for the installation instructions of your AVG Email Server Edition.

The latest installation package of your purchased AVG product can always be downloaded from the AVG Technologies website. Please use the link below:

AVG 8.5 Email Server Edition

You will be prompted to enter your AVG Sales/License Number during the installation process. We suggest that you copy & paste the Sales/License Number from the order notification email when prompted to enter your unique number.

It is strongly recommended that you go through the whole documentation for AVG Email Server Edition first to get a general overview of all possibilities so that you can set the configuration that best suits your needs.

B. If an AVG product is already installed on your server, please choose one of the options below:

• If you are using AVG 7.5, please follow the steps as described in FAQ 1201. AVG 7.5 will be uninstalled automatically during the installation of AVG 8.5.
• If you are trying out the same AVG 8.x Trial edition as the AVG 8.5 edition you purchased, please activate your installed AVG 8.x as described in FAQ 422.
• If you are trying out a different AVG 8.x Trial edition than the purchased one, please follow the same instructions as in FAQ 396.
• If you have purchased a renewal or an increase of your AVG 8.x product, please activate your AVG 8.x as described in FAQ 422.
• If you have purchased an upgrade or renewal and upgrade of your AVG 8.x product, please install additional components as described in FAQ 494.

For the installation/upgrade on your server(s), please use the AVG for Windows installation package of your purchased AVG Email Server Edition.

How to recognize the version of your AVG:
Open the AVG user interface or control center from the Start Menu - > Programs -> AVG. The version is displayed either in the lower left corner of the window for AVG 8.5 or near the lower right corner, to the left of the date, for AVG 7.5.

If you have any questions about installation, we recommend that you:

• check the online documentation
• check the FAQ section
• contact AVG Technical Support via the online form

Your product: AVG Server Edition for Linux/FreeBSD (8.5 version)

For installation, upgrade and un-installation instructions of your AVG Server Edition for Linux/FreeBSD, please refer to the technical FAQ section available here.

If you have any questions about installation, please contact AVG Technical Support Team via the online form.

Your product: AVG File Server Edition for Linux/FreeBSD (7.5 version)

A.  If you are installing AVG for the first time (no AVG product installed on your hard disk yet), please do the following:

1. Click on the download link and save the installation files to your hard disk. AVG File Server Edition for Linux/FreeBSD download file
2. Before installing AVG 7.5 for Linux/FreeBSD, you must verify that your system meets the following requirements:
   • Libraries (libc.so.6 for Linux, libc.so.5 for FreeBSD
   • DAZUKO Kernel Module
3. AVG 7.5 for Linux/FreeBSD installation packages are provided as RPM or deb files, or as a tar.gz package.
   • For installation from the RPM file (Linux only), use the following command in your shell:
     # rpm -i avg75lms-{release}-{vdb version}.i386.rpm
   • For installation from the .deb file (Linux only), use the following command in your shell:
     # dpkg -i avg75lms-{release}-{vdb version}.i386.deb
   • For installation from the .tar.gz package, use the following commands (in the directory where the package is located) to unpack its contents, change directory and then finally run the install script (as root). For Linux proceed with these steps:
     # tar xzvf avg75lms-{release}-{vdb version}.i386.tar.gz
     # cd avg7-linux
     # ./install.sh
4. The installation process will automatically determine all features of your system and will perform the proper installation of AVG product for Linux/FreeBSD on your computer.  

B. If an AVG product is already installed on your hard disk, please choose one of the options below:

1. If you just bought a renewal of your current AVG or additional users to your current AVG, please activate your AVG installation with the License Number that you received in your order notification email and do the following:
• launch AVG Control Center from Programs
• click on "Service" in the top menu
• click on "Properties"
• click on “License”
• “copy & paste” your AVG License Number into the Activation window and press Apply.
2. If an AVG Trial Edition of the just purchased product is installed on your computer, it is not necessary to uninstall it and install the full version. You can simply activate your AVG with your new Sales/License Number as follows: AVG Control Center - License component - Re-Activate - copy & paste or enter your new License Number into the last textbox and confirm by clicking on the Activate button.

C. If you have any questions about installation, we recommend that you:

• check the online documentation
• check the FAQs
• contact AVG Technical Support via the online form

Your product: AVG Email Server Edition for Linux/FreeBSD

A. If you are installing AVG for the first time (no AVG product installed on your hard disk yet), please do the following:

1. Click on the download link and save the installation files to your hard disk. AVG Email Server Edition for Linux/FreeBSD download link
2. Before installing AVG 7.5 for Linux/FreeBSD, you must verify that your system meets the following requirements:
   • Libraries (libc.so.6 for Linux, libc.so.5 for FreeBSD
   • DAZUKO Kernel Module
   • One of the supported open-source or commercial e-mail servers must be installed
3. AVG 7.5 for Linux/FreeBSD installation packages are provided as RPM or deb files, or as a tar.gz package.
   • For installation from the RPM file (Linux only), use the following command in your shell:
     # rpm -i avg75lms-{release}-{vdb version}.i386.rpm
   • For installation from the .deb file (Linux only), use the following command in your shell:
     # dpkg -i avg75lms-{release}-{vdb version}.i386.deb
   • For installation from the .tar.gz package, use the following commands (in the directory where the package is located) to unpack its contents, change directory and then finally run the install script (as root). For Linux proceed with these steps:
     # tar xzvf avg75lms-{release}-{vdb version}.i386.tar.gz
     # cd avg7-linux
     # ./install.sh
4. The installation process will automatically determine all features of your system and will perform the proper installation of AVG product for Linux/FreeBSD on your computer.

B. If an AVG product is already installed on your hard disk, please choose one of the options below:

1. If you just bought a renewal of your current AVG or additional users to your current AVG, please activate your AVG installation with the License Number that you received in your order notification email and do the following:
   • launch AVG Control Center from Programs
   • click on "Service" in the top menu
   • click on "Properties"
   • click on “License”
   • “copy & paste” your AVG License Number into the Activation window and press Apply.
2. If an AVG Trial Edition of the just purchased product is installed on your computer, it is not necessary to uninstall it and install the full version. You can simply activate your AVG with your new Sales/License Number as follows: AVG Control Center - License component - Re-Activate - copy & paste or enter your new License Number into the last textbox and confirm by clicking on the Activate button.

C. If you have any questions about installation, we recommend that you:

• check the online documentation
• check the FAQs
• contact AVG Technical Support via the online form

Your product: Rescue CD (8.5 version)

A.  If you are installing AVG for the first time please do the following:

The AVG Rescue CD is distributed in two different variations:

1. Standalone AVG Rescue CD
   This CD can be obtained from AVG’s online shop, your local AVG distributor or any other way.
2. Downloadable version of AVG Rescue CD (165MB)
   This version can be downloaded as a RAR archive and burned to CD by yourself. In such a case, you need to download the AVG Rescue CD 8.5 RAR archive and AVG Rescue CD 8.5 Creator (MakeCD utility) from our website.

B. Please note the following steps for activating your AVG Rescue CD License. You have two options how to proceed:

1. Create a brand new AVG Rescue CD using the downloaded RAR archive, AVG Rescue CD Creator (MakeCD utility) and your unique License File (avgelc.dat). Run the AVG Rescue CD Creator Utility and follow these simple steps:
   • select the location of the downloaded RAR archive
   • select the location of the License File
   • select the output folder, where the ISO image will be created  
   Once all options are set, click on the „Create ISO“ button. The ISO file with AVG Rescue CD will be created in a short time. Finally, burn a new AVG Rescue CD from the created ISO image file using your favorite CD burning software.
   Note: If you only have the standalone AVG Rescue CD, you can still create a personalized version. On each AVG Rescue CD there are also distributed the RAR archive and AVG Rescue CD creator utility (located in the subdirectory \PROGRAMS\MAKECD\MakeCD.exe), so you can easily proceed to create an additional AVG Rescue CD.
2. If you already have the AVG Rescue CD (standalone CD), and you do not want to create a new one, put the avgelc.dat file onto a removable device (floppy disk, USB flash disk, etc.), restart the computer you are going to repair and boot from the AVG Rescue CD. Once the AVG Rescue CD has started, a notification dialog will be displayed asking for the path to the avgelc.dat license file.
   Note: Make sure, that the drive you put the avgelc.dat file on, will be accessible from the computer on which you are booting with the AVG Rescue CD. If the USB flash disk is used, please make sure it is plugged in before the computer starts.

C. If you have any questions about installation, we recommend that you:

• check the online documentation
• check the FAQs
• contact AVG Technical Support via the online form