FAQ

There are several possibilities how a clean and legitimate website may become infected:

• Website was exploited by some hacktoolkit which searches for vulnerable websites, and automatically infects them.
  

• Infection was inserted on the machine that is used to create/upload websites, which means that the author's/administrator's computer is infected.
  

• An attacker gained direct access to the website administration thanks to a weak or stolen access password.
  

We recommend to contact the administrator of such website. In case you are the creator of such website, please review its code. If the website seems to be clean, please contact our Technical Support and provide us with a link to the website. We will provide you with additional information about the detection.

If you want to exclude some web pages from AVG Web Shield component scanning, follow the steps mentioned below:

• Launch AVG program
• From top menu "Tools" select "Advanced settings..." option
• Select "Web Shield -> Web protection" branch in left navigation tree

In the "Exclude host/IP/domain" text field located at bottom right hand part of this dialog, you can define servers that should not be scanned by the web protection.

You can enter an:

• IP address
• IP address with mask (e.g. 192.168.0.0/16)
• Domain name
• Domain name with mask (e.g. www.avg.com/example)
• Domain name with wildcard (e.g. *.avg.com or www.*.com/example) – please note that only one wildcard is allowed in a URL

If entering multiple items, place each on a new line.

Note: Excluding some frequently visited websites from the web protection can speed up downloading the website content, however, make sure that you only exclude those websites that
are absolutely trustworthy and safe!