http://forums.avg.com/eu-en/avg-forums?sec=theme&act=show&id=238 © 2012 AVG Technologies http://www.avg.com/stc/tpl/crp/img/logo/avg_rss_logo.gif http://www.avg.com/ 120 46 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229484#post_229484 @ Wonderboy921 OK, Just to keep you fully in the picture regarding AVG Team forum support.. For your further guidance/info please refer to the availability Announcement post @ the top of the Information forum area. Please bear in mind that it's also now the weekend [12:58pm Saturday afternoon] in Brno, Czech Rep.. AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063 AlanHow-To Articles | FAQ | Free Support Family Safety BIG AL 43 Sat, 25 May 2013 10:58:00 +0000 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229482#post_229482 Good morning, I can not get AVG Family Safety WHF to work. Have contacted AVG and they had me email them all my computer information and said they would be back to me in 48 hours or less. Been 3 weeks and no response. I have done the manual install, looked through all the forums, web, etc. The WHF is not working. Would love some help on getting it to work. I have uninstalled, and then installed again. I reformatted my computer to see if that would work. Any help would be appreciated ... Family Safety Wonderboy921 Sat, 25 May 2013 10:29:00 +0000 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229474#post_229474 Hello. I have a good known program being detected as a PUP. I have added it to the PUP exception list, the problem is every time windows creates a restore point, this file gets backed up as a randomly generated name and AVG is detecting it as a PUP. I can not add it to PUP as an exception, because the file name changes every time it is backed up. Is it possible to add the entire signature for the PUP to the exception list, so that PUP signature is ignored? Thank you. AVG 2012 Fett2 Fri, 24 May 2013 21:02:00 +0000 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229467#post_229467 Hello AVG_User_9005, It is possible to install AVG 2013 on windows 8 and it should accept AVG 2012 license number. In case valid license is not accepted you can upgrade it using this form. Thank you [signature] AVG 2012 Pokornyz Fri, 24 May 2013 14:08:00 +0000 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229455#post_229455 Hello DonatusZauker, Unfortunately I am not able to find email address used during registration on this forum connected to any AVG Family Safety account. If you still need my assistance please provide us with some identification. Thank you [signature] Family Safety Pokornyz Fri, 24 May 2013 08:40:00 +0000 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229447#post_229447 AVG Search Keeps Popping up FIX.. Hey, This pissed me off too much. I'm kind of a geek so I thought I'd share how to get rid of this. When the tab switched to the avg search, in the top right corner is the button to remove which takes you to a new page where you uncheck the box and press ok. It will say you need to restart your browser. This doesn't mean just close chrome and open it back up. You have to close all chrome processes. To do this: Primary Way: 1) close all chrome ... AVG Network Protection SunnyD63 Fri, 24 May 2013 01:34:00 +0000 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229416#post_229416 I have a 2 year 4 computer licence which expires next year, and have it installed on three computers all set for automatic update. On my desktop computer running Windows XP, it has stopped working and cannot be launched. A message balloon (from Windows) pops up and reads "AVG is not working, you are not protected". I have tried different ways of launching AVG, shortcut, taskbar, directly clicking avgui.exe etc but it won't launch and there's no AVG icon in the system tray. It continues to work normally ... AVG 2012 PeterThomas Thu, 23 May 2013 10:39:00 +0000 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229402#post_229402 Hello Dave Man, If you want to use AVG Family Safety you should create account using different email address. anyone here any experience of alternatives to this problematic software install/update ?!? Please do not expect any recommendation for another product from AVG staff. Thank you [signature] Family Safety Pokornyz Wed, 22 May 2013 13:48:00 +0000 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229399#post_229399 Hello past50, It includes a lot of advanced features. More information can be found here. I recommend you try the trial version prior purchasing. Thanks [signature] PC Tuneup Pokornyz Wed, 22 May 2013 12:49:00 +0000 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229398#post_229398 Hi IT Guy - III, Please accept our apology for this situation. Our resources on forums are unfortunately very limited therefore the turnaround time is that bad. This issue was fixed on our servers however already affected orders/accounts can't be fixed. There is the workaround though - to purchase AVG Family Safety using another e-mail address. I've started the refund process on your order and you should receive more information on your e-mail soon. Let me know if this works for you ... Family Safety _malchys_ Wed, 22 May 2013 12:41:00 +0000 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229396#post_229396 Hello thebryants, In order to analyze your issue please provide us with more information (better description, screenshot, MSInfo output, etc). Thank you [signature] Family Safety Pokornyz Wed, 22 May 2013 12:38:00 +0000 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229394#post_229394 Hi Connie9876, Removal instructions were sent to your e-mail. Let me know whether it works for you or not. Thanks. KW: AVG#0007567681 [signature] Family Safety _malchys_ Wed, 22 May 2013 12:11:00 +0000 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229393#post_229393 Hi Connie9876, I've sent you the removal instructions. Let me know whether it works for you or not. Thanks. KW: AVG#0007567681 [signature] Family Safety _malchys_ Wed, 22 May 2013 12:11:00 +0000 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229390#post_229390 Good afternoon, I have this scenario: - iPhone 4 - iSO 6.1.3, italian language - AVG Family Safety 3.1 I've created two AVG accounts with two different email addresses and passwords, but every time I try to login in the AVG Family Safety App the error is: "Invalid login name, use default settings". Can anyone help me please? Thanks and best regards Family Safety DonatusZauker Wed, 22 May 2013 11:43:00 +0000 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229387#post_229387 Hello all, In case you didn't receive refund, although you are experiencing major issue (it is not working) with our product, please submit all necessary information about order, issue, etc using customer feedback form at the http://www.avg.com/customer-feedback. Thank you [signature] Family Safety Pokornyz Wed, 22 May 2013 09:38:00 +0000 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229384#post_229384 Hello, I am having the same issue as Jimjimoo, a long time user that has never needed to contact AVG. My XP PC with Internet Security 2012 crashed recently and I have had to replace it with a new Windows 8 PC but it seems it is IMPOSSIBLE to install AVG on a Windows 8 PC in my situation. ie when - you have a 2012 Internet Security license key - windows 8 - need to perform a fresh installation It seems I am both unable to supply my 2012 key, nor am i able to upgrade it to a 2013 key. ... AVG 2012 AVG_User_9005 Wed, 22 May 2013 08:05:00 +0000 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229383#post_229383 Hello Pippen3000, Unfortunately I am not able to find email address used during registration on this forum connected to any Bsecure/AVG Family Safety account. If you still need my assistance please provide us with some identification. Thank you [signature] Family Safety Pokornyz Wed, 22 May 2013 07:40:00 +0000 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229356#post_229356 I was not receiving any data from my children's iphones and I decided to check both of their phones to my surprise the login information for the family safety browser was empty. I had entered my login information previously. This happened before, but I thought it had been an oversight on my part. Why is this happening? Now that I re-entered the login information, I am receiving the information. Family Safety claudiaog Tue, 21 May 2013 13:10:00 +0000 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229355#post_229355 Hello ronaldavgfail, They most likely assumed that you will be using AVG 2013. For update issue I recommend you repair installation using latest package. If it doesn't solve your issue please provide us with update log files and MSinfo output. Thank you. [signature] AVG 9/8.5 Pokornyz Tue, 21 May 2013 12:49:00 +0000 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229321#post_229321 Hello H20wens, In order to better analyze your situation please provide us with Screenshot and Msinfo Output. I am having the same issue. I ran AVG uninstaller, re-installed and I still get Error #2036, Cannot load module. I am on 64-bit Win 7 Prem SP1 platform. Family Safety jclarke5 Mon, 20 May 2013 13:18:00 +0000 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229298#post_229298 Its been another week and still no response from AVG support ref email with instructions on how to remove Family Safety. Bumping the request back up the list. AVG - please respond. Family Safety Mr Thicky Sun, 19 May 2013 17:40:00 +0000 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229281#post_229281 @ Stargoo OK, Just to keep you fully in the picture regarding AVG Team forum support.. For your further guidance/info please refer to the availability Announcement post @ the top of the Information forum area. Please bear in mind that it's also now the weekend [5:53pm Saturday afternoon] in Brno, Czech Rep.. AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063 AlanHow-To Articles | FAQ | Free Support PC Tuneup BIG AL 43 Sat, 18 May 2013 15:53:00 +0000 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229278#post_229278 Re: Remove Family Safety.. Would you please send me the removal instructions for windows 8? I have been trying to remove it since February with no success. Family Safety Connie9876 Sat, 18 May 2013 14:47:00 +0000 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229276#post_229276 I have read the post above. It is for BSafe removal. It is not working for AVG Family Safety removal. When I try to uninstall it will not accept my password. http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=229278#post_229278 Family Safety Connie9876 Sat, 18 May 2013 14:04:00 +0000 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229275#post_229275 files as requested.. Thanks Pokornyz. I've attached the files as requested. PC Tuneup Stargoo Sat, 18 May 2013 13:45:00 +0000 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229270#post_229270 @ Connie9876 Assume you've read Pokornyz's post #229234 above?.. OK, Just to keep you fully in the picture regarding AVG Team forum support.. For your further guidance/info please refer to the availability Announcement post @ the top of the Information forum area. Please bear in mind that it's also now the weekend [1:05pm Saturday afternoon] in Brno, Czech Rep.. AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063 AlanHow ... Family Safety BIG AL 43 Sat, 18 May 2013 11:05:00 +0000 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229265#post_229265 Unable to uninstall avg family safety.. I too purchased AVG Family Safety when my BSecure subscription expired. I cancelled my order within days of the purchase because of issues with the product itself. When trying to resolve the issues I spent over 2 hours on hold for customer support only to find they couldn't help me. I got my refund, but I cannot uninstall the program from my computer. I have spent hours on hold and sent numerous emails. This has been going on for months now - since February ... Family Safety Connie9876 Fri, 17 May 2013 22:34:00 +0000 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229252#post_229252 May I please receive some assistance soon? Please refrain from carrying out multiple postings in different threads. This was the reply that you actually received from the AVG Team to your other post. AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063 AlanHow-To Articles | FAQ | Free Support Family Safety BIG AL 43 Fri, 17 May 2013 19:10:00 +0000 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229251#post_229251 I too have been seeking to have my account deactivated before I am charged again for another year. I submitted 3-4 messages to Bsecure support, but have received no response. May I please receive some assistance soon? This has become quite frustrating. Family Safety Pippen3000 Fri, 17 May 2013 18:39:00 +0000 http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=229248#post_229248 @ ronaldavgfail Re AVG Team forum support basically the previous post #229318 on Page 1 of the thread will still apply plus also please bear in mind that it's now the weekend [7:45pm Friday evening] in Brno, Czech Rep.. AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063 AlanHow-To Articles | FAQ | Free Support AVG 9/8.5 BIG AL 43 Fri, 17 May 2013 17:45:00 +0000