Frequently Asked Questions

To check which e-mail plugins you have installed, please proceed as follows:

• Launch "AVG User Interface" (the AVG icon on the Desktop).
• Click the "E-mail scanner" where is the item "Installed e-mail protection:".

In case you need to add or remove some e-mail plugin from AVG, please proceed as follows:

• Download the proper installation file:
  AVG Anti-Virus 8.5
  AVG Internet Security 8.5
  AVG Anti-Virus plus Firewall 8.5 
• Click on the Download AVG now (paid version). 
• When you are prompted, please do not open this file directly from the Internet, but click the Save button and choose a location, where the installation file should be stored. We recommend saving the file to the Desktop. 
• Locate the downloaded AVG installation file (it has a four color square icon and its name starts with AVG_...) and launch it by double-click on its icon.
• Please follow the wizard and select the Add or remove components option.
• In the Component Selection window, please tick the E-mail Scanner plugin(s) you wish to use.
  
• Finish the installation wizard and restart your computer.

It is important to choose the correct e-mail plug-in to install during the AVG installation process. It depends on your e-mail client. If you use an email client for sending/receiving e-mails which has its own plug-in available in AVG, please install this specialized plug-in in preference:

• AVG MS Outlook Extension if you use Microsoft Outlook.
• AVG Plugin For The BAT! for The BAT! e-mail client.
• If you use any other program (Outlook Express, Incredimail, Mozilla etc.), please install the Personal E-mail Scanner service.

The installation of e-mail plug-ins should be done following way:

• Download the proper installation file:
  AVG Anti-Virus 8.5
  AVG Internet Security 8.5
  AVG Anti-Virus plus Firewall 8.5 
• Click on the Download AVG now (paid version) button.
• When you are prompted, please do not open this file directly from the Internet, but click the Save button and choose a location, where the installation file should be stored. We recommend saving the file to the Desktop.
• Locate the downloaded AVG installation file (it has a four color square icon and its name starts with AVG_...) and launch it by double-click on its icon.
• Please follow the wizard and select the Add or remove components option.
• In the Component Selection window, please tick the E-mail Scanner plug-in(s) you wish to use.
• Finish the installation wizard and restart your computer.

To enable or disable adding of AVG certification text to your incoming or outgoing e-mails, please proceed as follows:

• Open AVG by double-click on its icon on Desktop or in system tray.
• Open menu Tools -> Advanced settings.
• In the left tree click on E-mail Scanner.
• Enable or disable Certify e-mail for incoming or outgoing e-mails.
• If you wish to change the certification text, please click on Certification in the left tree, and edit the text for incoming or outgoing messages.
• Save the settings using button OK.

In some cases, the certification may not be added to an e-mail, even though the certification is enabled:

• there is digital signature in the e-mail (the certification would damage the signature)
• in MS Outlook, outgoing e-mails in RTF and HTML format are not certified due to technical limitation

Note:
Enabling or disabling certification does not have any effect on testing of your messages with AVG. The option to enable or disable checking of e-mails can be set up after double-click on E-mail Scanner in the main AVG window.

In some unique cases, it is possible that your connection to the e-mail server will be blocked after installation of AVG. To find the cause of this issue, please try to disable AVG Firewall and E-mail Scanner. These two components can affect your e-mail client connection. To disable them, please refer to FAQ 1209.

In case disabling one or both of these components did help, please contact our AVG Customer Services for further assistance.

If you can not download your e-mails after disabling the Firewall and E-mail Scanner, it is possible that there is some conflict between AVG and another application on your computer. In such case, please uninstall AVG temporarily and contact our AVG Customer Services with as detailed description of the issue as possible.

If you are using a POP 3/ SMTP based e-mail client and there is a problem with e-mail delivering, or you need to disable the Personal E-mail Scanner for any another reason, follow these steps:

• open AVG - menu Tools - Advanced Settings
• navigate to E-mail Scanner - Servers
• POP3 - AutoPOP3
  - disable the option "Activate this server and use it for receiving e-mail"
• SMTP - AutoSMTP
  - disable the option "Activate this server and use it for sending e-mail"

This way, incoming and outgoing messages will not be scanned any more. If you wish to enable the e-mail checking again, please enable the "Activate this server.." option for the required server ( POP 3 for incoming, and SMTP for outgoing e-mails).

In some unique cases you have to create the incoming/outgoing servers in the AVG E-mail Scanner manually. The typical case is when you are using secure communication ( SSL ). In this case you have to change the AVG E-mail Scanner configuration this way:

• open AVG - menu Tools - Advanced Settings - E-mail Scanner - Servers
• go to POP3 - AutoPOP3, and edit this server:
• Type of login: Fixed host; fill in your POP3 server and port (e.g. pop3.mymail.com:995)
  
• Local port: 5100
• Connection: SSL Default (or SSL , based on your e-mail provider)
• make sure that the server is activated
• now go to SMTP - AutoSMTP, and edit the server:
• Relay Host: Fixed host; fill in your SMTP server and port (e.g. smtp.mymail.com:465)
• Local port: 5200
• Connection: SSL Default (or SSL , based on your e-mail provider)
• make sure that the server is activated

This way, the AVG E-mail Scanner is set up to communicate with your e-mail server using SSL encryption. Now, please configure your e-mail client so that it connects to the AVG E-mail Scanner instead of the actual e-mail server. The servers configuration will be:

• POP3
• server: 127.0.0.1
• port: 5100
• user name / password: same as before (i.e. your e-mail username and password)
• encryption: NONE ( SSL disabled)
• SMTP
• server: 127.0.0.1
• port: 5200
• authentication: same as before
• user name / password: same as before (if required)
• encryption: NONE ( SSL disabled)

If you have problems creating the manual servers, please contact AVG Customer Services.

To set up AVG protection for e-mails on your Gmail account, please follow these steps:

• open AVG - menu Tools - Advanced Settings - E-mail Scanner - Servers
• go to POP3 - AutoPOP3, and edit this server:
• Type of login: Fixed host; fill in your POP3 server and port (pop.gmail.com:995)
  
• Local port: 5100
• Connection: SSL (or SSL Default based on your e-mail services provider)
  
• make sure that the server is activated
• now go to SMTP - AutoSMTP, and edit the server:
• Type of login: Fixed host; fill in your SMTP server and port (smtp.gmail.com:465)
• Local port: 5200
• Connection: SSL (or SSL Default based on your e-mail services provider)
  
• make sure that the server is activated

This way, the AVG E-mail Scanner is set up to communicate with the GMAIL server using SSL encryption. Now, please configure your e-mail client so that it connects to the AVG e-mail scanner instead of the actual e-mail server. The servers configuration will be:

• POP3
• server: 127.0.0.1
• port: 5100
• user name / password: same as before (i.e. your e-mail username and password)
• encryption: NONE ( SSL disabled)
• SMTP
• server: 127.0.0.1
• port: 5200
• authentication: yes
• user name / password: same as before
• encryption: NONE ( SSL disabled)

If you have problems creating the manual servers or retrieving your e-mails from Gmail account with this configuration, please contact our AVG Customer Services.