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AVG Firewall is "stopped" after recent update of AVG 2014

FAQ » Technical FAQ » AVG Security Products » Computer Protection » Firewall » AVG Firewall is "stopped" after recent update of AVG 2014

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If you are using AVG 2013 on Windows XP, the AVG Firewall may stop working after a recent program update. The firewall then shows status Stopped. When you click on Firewall, it reports the following status:

Firewall cannot start, because an error has occured in communication with a driver. Please contact AVG Technical Support.

To fix this issue proceed as follows:

  1. Download the AVG Repair NDIS tool.
  2. Close all documents and running programs.
  3. Run the tool, and then click OK. Your computer will restart automatically after the tool finishes.
  4. After the restart, check the status of the AVG Firewall.

If the firewall remains disabled after restart, please restart your computer again. It may take up to two more restarts to finish the fix in some rare cases.

For more information about AVG Firewall configuration and troubleshooting see list of all Firewall topics.

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