Operating as One Team
The AVG NOC operates as an extension of you team, transparent to the client.
The NOC follows your lead, enforcing policies as well as running and installing applications for your customers.
No need to develop your own 24/7 NOC until you are ready. Leverage ours to monitor and support one client or all for as long as you need.
Year-round 24/7 Monitoring
The NOC operates around the clock and is available to take action on escalations from the AVG Help Desk or your engineers at any time.
Deep AVG Product Expertise
AVG NOC staff are fully trained on all AVG products, including Managed Workplace, ensuring we capitalize on their functionality and embedded procedures to provide the highest quality of service.
Our team collaborates with yours in real time. You have full visibility to all ticket activity with efficient tracking, problem resolution, and billing through seamless integration with your PSA.
"Right Response" Workflow Management
Consistent, professional, and timely response to major alerts is achieved through hundreds of detailed and tested workflow and automation procedures.
Leverage reports to monitor our efforts and results relating to your clients. Close sales with opportunities stemming from alerts and tickets.
Full Integration with Managed Workplace
You have access to the full capabilities of AVG Managed Workplace. AVG templates define the monitoring rules for assets managed by the NOC.