FAQ

We would like to inform you that support of all AVG 7.5 products was discontinued on April 30th, 2009. This applies to both virus and program updates, and also to the technical support.

AVG 7.5 is still working, however no new updates are being downloaded. When the AVG virus database is outdated we cannot ensure that AVG 7.5 will protect your computer against the newest threats. 

If you are still running an AVG 7.5 version, we strongly advise you to upgrade to AVG 8.5 as soon as possible. The upgrade to AVG 8.5 is available free of charge.

1. How to install AVG 8.5 with a valid AVG 7.5 License Number

You can user your AVG 7.5 license number to install AVG 8.5. To check if your system is compatible with AVG 8.5, please see Supported Platforms. You will find the steps for upgrading to AVG 8.5 described in FAQ 1182.

Please check the table below to see which AVG 8.5 product line corresponds to your AVG 7.5 product:

2. Business Users: How to migrate to AVG 8.5 Remote Administration

To upgrade your AVG Admin 7.5 to AVG 8.5 Remote Administration, follow the steps given in FAQ 1183.

3. How to uninstall AVG 7.5

If you wish to uninstall AVG 7.5 from your computer, follow the steps given in FAQ 288.

Note:
In case of any issues when upgrading to AVG 8.5 please do not hesitate to contact AVG Customer Services.

To install AVG 8.5 over the installed AVG 7.x or AVG 7.5 Free please proceed as follows:

1. Download the latest AVG 8.5 installation file here (choose your edition):

http://www.avg.com/download?prd=aav
(AVG Anti-Virus 8.5)
http://www.avg.com/download?prd=ais
(AVG Internet Security 8.5)
http://www.avg.com/download?prd=avf
(AVG Anti-Virus plus Firewall 8.5)

• Click on "Download AVG now" button
• When you are prompted, please do not open this file directly from the Internet, but click the "Save" button and choose a location, where the installation file should be stored (we recommend saving the file to the Desktop)

2. Reboot your computer

3. Close all running applications, locate the downloaded AVG installation file (it has a four color square icon and its name starts with AVG_...) and launch it

• Follow the installation wizard to install the new AVG 8.5 (previous version of AVG 7.5 will be automatically removed during the installation process)
• Enter your license number when you are asked (we recommend that you use Copy&Paste method to enter this license number into the installation form, as described in FAQ #988

4. Update the AVG program.

The migration from AVG Admin 7.5 to AVG Remote Administration 8.5 consists of several steps. This is a guide to this process, additional information about AVG 8.5 can be found in the documentation, or in other FAQ topics.

Before following this guide, please make sure that all clients that will be upgraded to AVG 8.5 comply with the AVG 8.5 system requirements.

Important note:
All stations that will be upgraded to AVG 8.5 will be restarted during the remote installation. Please see FAQ topic 1185 for more details. Please uninstall an old e-mail plugin if you upgrade AVG 7.5 to AVG 8.5 on your e-mail server. More information can be found in FAQ topic 1201.

1. Prepare a list of stations that will be reinstalled and moved to AVG Remote Administration 8.5 

• Open AVG Admin 7.5.
• Export the list of stations that you wish to upgrade to AVG 8.5.
  • Select stations that you wish to upgrade.
  • Right-click on the selected stations and choose Export stationlist option. 
  • You can export list of all stations, or create several lists - e.g. one for each group.

2. Export AVG Datacenter 7.5:

• Open AVG Admin 7.5. 
• Open Program upper menu. 
• Select the Export.. option. 
• Choose folder where the database will be saved.

3. Installation of AVG 8.5 Remote Administration

• Download the latest AVG Remote Administration 8.5 installation file.
  • Please select the AVG Edition based on your license.
  • Download the file AVG Admin 8.5 for Windows.
• Install the AVG Remote Administration 8.5
  • Your valid AVG Licence Number will be required during the installation.
• After the installation, follow the AVG Admin Server Deployment Wizard.
  • Import the previously exported AVG DataCenter 7.5 in the Data import step. More information on what configuration will be transferred can be found in FAQ 1672.
  • The AVG Admin Server will be started after the wizard.
  • Admin Server is listening on port 4158 by default, AVG Admin 7.5 and 8.5 can be running at the same time with no risk of collisions or conflicts.

4. Install AVG 8.5 onto the stations using AVG Network Installer Wizard

• Run AVG Network Installer Wizard from menu Start -> (All) Programs -> AVG 8.5 Remote Administration.
• Follow the wizard and configure all options according to your needs.
  • The default settings are sufficient in most cases and will ensure that the stations will connect to AVG Remote Administration 8.5 after the installation.
  • AVG 8.5 installation file will be required in the process. In case the AVG Network Installer Wizard fails to download it automatically, please download it from our website.
• Select Import stations from file option in the Network Scanning step.
• Browse to the previously created list of stations.
  • In case you created multiple lists, please repeat the whole step 5 for each of the lists. All advanced settings will be remembered.
• Confirm the list of stations and proceed with the installation.
• The last screen of the AVG Network Installer Wizard allows you to decide, if you wish to remove all successfully installed stations from AVG Admin 7.5.

As a result, you will have installed 2 different AVG DataCenters on the server:

• AVG Remote Administration 8.5 - all upgraded stations will log into the new DataCenter, and can be managed using AVG Admin Console.
• AVG Admin 7.5 - should the upgrade process fails on some stations, these stations will be still managable using the old AVG Admin 7.5.

Uninstallation of AVG Admin 7.5

• Once the migration is finished, it is possible to uninstall AVG Admin 7.5. Its removal does not have any effect neither on the AVG Remote Administration 8.5, nor on the clients.

Click on Start > All Programs > AVG 7.5 > Uninstall AVG Anti-Virus for Windows.
If you experience any problems with the uninstallation procedure, please apply the mentioned steps in the Safe Mode of operating system. To start system in the Safe Mode, proceed as follows:

• Restart your computer.
• Immediately after "Starting Windows..." information is displayed, press the F8 key on your keyboard.
• Select the Safe Mode option from the menu using the arrow keys.
• Then press Enter on your keyboard to boot into Safe Mode.

If the uninstallation cannot be finished, please contact our Technical Support for help.